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Gorgias Integration with AfterShip

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.
Gorgias Logo

Gorgias Integration with AfterShip

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.
Tracking Returns

Why integrate with Gorgias

AfterShip's integration with Gorgias allows support agents to access real-time shipment tracking data when responding to customer support tickets and live chat messages. Brands will be able to centralize shipment details and expedite ticket response times.

Integrating AfterShip Tracking with Gorgias AI agent, brands can inject tracking status into AI-powered responses, further automating support for WISMO inquiries.

Use cases

Sync real-time tracking data

Plug AfterShip's shipment tracking data into Gorgias to ensure real-time statuses and faster order lookup. Infuse data and visibility into customer support live chat and tickets, equipping your support agents with the most accurate information.

Inject shipment statuses directly

Pull up all shipment details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Respond manually or send automated email replies with all shipment details right next to the ticket.

Automate WISMO inquiries via Gorgias AI agent

Integrate AfterShip's tracking data into Gorgias AI agent to automatically answer WISMO questions. Instantly retrieve tracking details and respond without human intervention, saving support time and delivering better customer service.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Tracking Data flow Gorgias
Shipment Shipment

Resources & links

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