HCL Commerce is an enterprise eCommerce platform delivering powerful B2C and B2B customer experiences all on the same platform.
AfterShip Tracking extends HCL Commerce with omnichannel order tracking and communication capabilities. AfterShip Tracking easily integrates with HCL Commerce and auto-import all the orders in a single sweep to its shipment visibility dashboard to initiate automated order tracking. AfterShip Tracking supports tracking for over 970 carriers worldwide, so merchants don’t have to worry about integrating with carriers individually. Just activate the courier you use for shipping and fulfilling orders, and our system will automatically detect couriers for each of the orders based on the tracking number.
With all your orders on a centralized dashboard with access to real-time tracking updates–order status, location, and estimated delivery times, merchants can rest assured that their order shipping and customer delivery expectations will be met. Powered with automated tracking across 970+ couriers, be prompt to update customers on when they can expect their orders to reach their doorsteps and how you are working round-the-clock on resolving unforeseen delays with proactive delivery notifications via email, SMS, and Facebook messenger. Increase traffic and SEO ranking of your store with a self-serve, personalized, branded tracking page to relay important order-related information to the customers while fostering repeat sales and brand loyalty with product recommendations and social links.
Communicate customers' accurate estimated delivery dates with the power of AI across multiple communication channels like branded tracking pages, shipment notifications, and checkout pages. Deliver on customer promises and gain their trust by optimizing distribution networks and delivery times with our real-time analytics and on-time shipment reporting.