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Kustomer Integration with AfterShip Returns

Kustomer is an eCommerce CRM and helpdesk solution with shopper query automation and fast support.
Kustomer Logo

Kustomer Integration with AfterShip Returns

Kustomer is an eCommerce CRM and helpdesk solution with shopper query automation and fast support.
Tracking Returns
  • https://a.storyblok.com/f/79434/2940x1666/5e9af43721/sync-real-time-return-statuses.pnghttps://a.storyblok.com/f/79434/2940x1666/5e9af43721/sync-real-time-return-statuses.png
  • https://a.storyblok.com/f/79434/2796x1670/8e947245ad/inject-return-statuses-directly.pnghttps://a.storyblok.com/f/79434/2796x1670/8e947245ad/inject-return-statuses-directly.png
  • https://a.storyblok.com/f/79434/2940x1666/5e9af43721/sync-real-time-return-statuses.pnghttps://a.storyblok.com/f/79434/2940x1666/5e9af43721/sync-real-time-return-statuses.png
  • https://a.storyblok.com/f/79434/2796x1670/8e947245ad/inject-return-statuses-directly.pnghttps://a.storyblok.com/f/79434/2796x1670/8e947245ad/inject-return-statuses-directly.png

Why use AfterShip Returns with Kustomer

AfterShip's integration with Kustomer provides support agents with access to real-time shipment tracking information when addressing customer support tickets and live chat inquiries. This integration enables brands to consolidate shipment information and accelerate the response time for tickets.

Use cases

Sync real-time return statuses

Automatically access the most recent AfterShip Returns RMA status and associated return details. Enhance data visibility across customer support channels including live chat and tickets, providing your support agents with the most accurate information.
sync real time return statusessync real time return statuses

Inject return statuses directly

Access comprehensive return details using shopper emails and seamlessly integrate responses into Kustomer live chats and tickets with a single click. Opt to reply manually or automate email responses that include all return details directly adjacent to the ticket.
inject return statuses directlyinject return statuses directly

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Returns Data flow Kustomer
RMA RMA

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Integrates with

returns logo

returns

Tags

Customer Service

Live Chat

Requirements

Resources & links

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