Streamline your returns process with the automatic creation of Return Authorizations, Item Receipts, and Credit Memos in NetSuite - all triggered by RMA status updates in AfterShip Returns.
Automate Returns & Exchanges
Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.
Send Proactive Return Updates
Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.
Return Labels & Flexible Rules
Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.
How the extension works
- Sign up for the AfterShip account.
- Go to the Apps section and select Netsuite.
- Setting up NetSuite Token Based Authentication follow our guildline
- click > Connect .
- Your customers can find their orders in your return page.
AfterShip Returns is an online returns portal for customers to lodge their return requests without reaching out to the retailers directly. The branded returns page allows customers to select the items in the order they would like to return, the reason for return, how they would like to resolve the issue, and the method to return the item. Once a return request is raised, you will automatically see it on the returns management portal. Approve the #RMA generated manually or set the auto-approval rules for the return requests. Once approved, the shipping instructions you’ve set up from your returns admin portal will be sent to the customers.
NetSuite’s smooth integration AfterShip Returns will be a step ahead in automating the hassle of addressing hundreds of return orders merchants receive every month. Customers can themselves submit a return request, select the item they would like to return, why they want to return it, how they would like to return it, and what resolution they are looking for. Customer satisfaction is the key to repeat sales and brand loyalty. With AfterShip Returns you can ensure your customers are getting what they had expected from you as an online brand when they placed an order at your store and a good returns policy is a testament to that.