/ Salesforce Commerce Cloud

Salesforce Commerce Cloud Integration with AfterShip Returns

Salesforce Commerce Cloud is a powerful eCommerce platform that connects to AfterShip seamlessly, creating a unified post-purchase experience, generating additional revenues, and reducing operational costs.

Why use AfterShip Returns with Salesforce Commerce Cloud

AfterShip Returns' native integration with Salesforce Commerce Cloud (SFCC) enables seamless data connectivity, quick order lookup, and automated return processing. Brands can recapture revenue, reduce operational costs, and improve the returns experience.

Users can integrate their SFCC store to sync order data directly, automate processing, encourage exchanges, customize workflows, and leverage analytics for long-term improvement.

Use cases

Sync order data directly from SFCC

Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from SFCC for faster request submissions.

Automate processing via conditional workflows

Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.

Encourage exchanges with AI & incentives

Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.

Customize & brand the shopper experience

Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your SFCC store's navigation integration to reach more shoppers and build consistency.

Leverage analytics for data-driven decisions

Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Returns	Data flow	SFCC
RMA		Order
RMA		Customer
Exchanges		Product

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