Salesforce Commerce Cloud Integration with AfterShip Returns
Salesforce Commerce Cloud is a powerful eCommerce platform that connects to AfterShip seamlessly, creating a unified post-purchase experience, generating additional revenues, and reducing operational costs.Salesforce Commerce Cloud Integration with AfterShip Returns
Why use AfterShip Returns with Salesforce Commerce Cloud
AfterShip Returns' native integration with Salesforce Commerce Cloud (SFCC) enables seamless data connectivity, quick order lookup, and automated return processing. Brands can recapture revenue, reduce operational costs, and improve the returns experience.
Users can integrate their SFCC store to sync order data directly, automate processing, encourage exchanges, customize workflows, and leverage analytics for long-term improvement.
Use cases
Sync order data directly from SFCC
Centralize return requests and processing with a branded returns experience and an end-to-end management dashboard. Automatically approve returns and allow customers to pull order data directly from SFCC for faster request submissions.
Automate processing via conditional workflows
Use non-returnables, allowlists, and customizable return windows to enforce return policies and set expectations. Accept and route returns globally via built-in reverse logistics, supporting label generation, boxless drop-off, and in-store returns.
Encourage exchanges with AI & incentives
Offer one-click variant swaps and other item exchanges to reclaim revenue and boost shopper satisfaction. Leverage Al-powered product recommendations and incentives, including bonus credits and free shipping, to encourage exchanges.
Customize & brand the shopper experience
Fully brand return pages while automating status notifications to inform shoppers and reduce customer shopper strain. Integrate multi-language support and your SFCC store's navigation integration to reach more shoppers and build consistency.
Leverage analytics for data-driven decisions
Track and export data on an intuitive analytics dashboard, including at-a-glance info from common return reasons to exchange revenue. Leverage insights to optimize return processes, measure product performance, and speed up product development.
Shared data
When using this integration, it’s important to know that your data is safe and secure, as per our privacy policy. For information on a third-party apps’ data management, please refer to the provider's documentation.
| AfterShip Returns | Data flow | SFCC |
| RMA |  |
Order |
| RMA | |
Customer |
| Exchanges | |
Product |
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Integrates with
Tags
eCOMMERCE PLATFORM
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