eCommerce Platforms

logo

Salesforce Commerce Cloudby AfterShip

Automate the returns process of your SFCC store with a self-serve branded returns portal.

      Automate Returns & Exchanges

      Automate Returns & Exchanges

      Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 12+ couriers like UPS & USPS.

      Send Proactive Return Updates

      Send Proactive Return Updates

      Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.

      Return Labels & Flexible Rules

      Return Labels & Flexible Rules

      Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.

      Detailed description

      How the extension works

      To connect Salesforce Commerce Cloud (SFCC) with AfterShip Returns Center, please follow the steps mentioned in this installation guide.

      Description

      Salesforce Commerce Cloud is a customer-first order management system, built on the #1 CRM and backed by advanced AI technology to build beautiful on-brand digital experiences. The platform empowers you to grow your business across channels like desktop, mobile, and social media. The all-in-one robust development platform lets you launch your online store and boost sales with a plethora of exemplary design and marketing features. Give your customers an exceptional brand experience with their open APIs and integrate with a multitude of certified partners to promote your brand to the masses.

      Salesforce Commerce Cloud’s smooth integration AfterShip Returns Center will be a step ahead in automating the hassle of addressing hundreds of return orders merchants receive every month. Customers can themselves submit a return request, select the item they would like to return, why they want to return it, how they would like to return it, and what resolution they are looking for. Customer satisfaction is the key to repeat sales and brand loyalty. With AfterShip Returns Center you can ensure your customers are getting what they had expected from you as an online brand when they placed an order at your store and a good returns policy is a testament to that.

      Support

      Create a world-class post-purchase experience