AfterShip Returns is an online returns portal for customers to lodge their return requests without reaching out to retailers directly. The branded returns page allows customers to select the items in the order they would like to return, the reason for return, how they would like to resolve the issue, and the method to return the item. Once a return request is raised, you will automatically see it on the returns management portal. Approve the #RMA generated manually or set the auto-approval rules for the return requests. Once approved, the shipping instructions you’ve set up from your returns admin portal will be sent to the customers.
Shopware’s smooth integration AfterShip Returns will be a step ahead in automating the hassle of addressing hundreds of return orders merchants receive every month. Customers can themselves submit a return request, and select the item they would like to return, why they want to return it, how they would like to return it, and what resolution they are looking for. Customer satisfaction is the key to repeat sales and brand loyalty. With AfterShip Returns you can ensure your customers are getting what they had expected from you as an online brand when they placed an order at your store and a good returns policy is a testament to that.
