Automate Returns & Exchanges
Allow customers to return or exchange products via a branded returns portal. Expedite return shipping with 13+ couriers like UPS & USPS.
Send Proactive Return Updates
Reduce customer inquiries and anxiety with timely return and refund status notifications via email. Boost trust & encourage repeat sales.
Return Labels & Flexible Rules
Set smart return rules to recapture revenue and save costs. Generate discounted USPS prepaid return labels with Postmen shipper accounts.
Zendesk is a customer support software for eCommerce businesses that aims to turn customer support into profit pools. With every minute detail of the customer sitting right there at the support ticket window, the level of service is exceptional.
AfterShip Returns is built with an intuitive interface for your customers to process a return from your online store.
Equally important is that it relieves you of all the hassles to manage all the returns requests and update returns status in one place.
Zendesk integrates with AfterShip Returns, so you can
- Import customer and order information associated with a specific AfterShip Returns account and sync it into the corresponding Zendesk account.
- Display customers’ latest and historical RMA data from AfterShip Returns in the customer sidebar.
- Access the “Returns Management Portal” in AfterShip Returns via the deep link integrations.
- Issue a refund directly from the helpdesk after scanning all the relevant order information your agents need.
- Respond manually or send automated email replies quickly with all the returns data sitting next to the ticket.