Loop Returns vs AfterShip Returns
Finding the perfect return management software is essential for guaranteeing customer loyalty and retail success. This page compares two top-rated platforms that help enterprise retailers deliver ideal return experiences—Loop and AfterShip.
Trusted by the world’s biggest brands
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Overview
Regardless of your company's size, you need a reliable and flexible solution. Discover how AfterShip and AfterShip Returns can support your post-purchase offering, and how it stacks up against Loop Returns. This page will help you understand the differences between and help you choose the best-fit returns solution for growing your business.
AfterShip | Loop Returns | |
Year founded | 2012 | 2017 |
Employees | 450 | 250+ |
Paying customers | 20,000+ | 3,500 |
Carrier integrations | 65 native carrier integrations | 9 shipping carriers |
Supported eCommerce platforms | 10+ | 2 |
Live chat support | 24/7 live chat | None mentioned |
Data privacy and security | SOC 2, ISO 27001, GDPR Compliance | None mentioned |
Effortless migration and seamless integration
With an all-in-one solution, powerful integrations, and 3 months free for annual plans, the choice is obvious.
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A dedicated migration plan for every customer
Minimize migration risks with zero data loss.
3 months free for annual plans
Dedicated solution architects
No incentive.
Save time, cost and resources with AfterShip’s native all-in-one platform
Over 10+ years of in-depth shipment tracking, enabling returns tracking.
In-app shipment management and tracking
End-to-end shipment & return tracking with over 40+ normalized statuses
Personalized shopping and upselling
Recently launched in-transit shipment tracking and in-app logistics.
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Support for all major platforms
Seamless integration and certified partnership with 10+ eCommerce platforms.
Shopify & Shopify Plus
Salesforce Commerce Cloud (SFCC)
TikTok Shop
BigCommerce
Magento
And more
Only supports Shopify and Shopify Plus.
The number of reviews speaks for itself
See the difference yourself, with reviews on G2.com and the Shopify app store.
#1
Top 10 Alternatives to Returnly Recently Reviewed By G2 Community
AfterShip
4.x
193 AfterShip Reviews
#2
Top 10 Alternatives to Returnly Recently Reviewed By G2 Community
Loop Returns
4.x
58 Loop Returns Reviews
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Pricing comparison
To better understand the difference in cost between AfterShip Returns and Loop Returns, let's compare their pricing models and decide which is ideal for your business.
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AfterShip Returns
AfterShip Returns' pricing is transparent, and has plans for businesses of different sizes, adjusting for the number of returns, carriers, routing rules, and routing zones. Plans are easy to find on the website, with clear breakdowns of which features are available on which plan. Each plan is billed monthly or discounted annually. And brands can start with self-service options or test the solution with its free trial.
Loop Returns
Loop Returns provides two pricing methods, flat-fee and usage-based, which may seem more complex. Flat-fee means customers pay a monthly price for what they need, allotting set amounts of annual returns. Usage-based means that Loop will charge for each return plus a lower monthly fee. Their site does not mention free or annual options at this time. Retailers must contact their sales team for a quote to get more accurate pricing, as there are no self-serve options. Additional add-ons may need to be purchased to fully unlock Loop Returns' capabilities.
Switching from Loop Returns to AfterShip Returns
AfterShip provides a dedicated Solutions Architect to help ensure a seamless transition from Loop Returns to AfterShip without data loss.
Step 1. Plan
Formulate a plan to build the post-purchase system you need. Think about your desired features and the integration with your current tool.
Step 2. Migrate
Move your data to AfterShip with the help of a Solutions Architect. You can include customer data, workflows, and reports.
Step 3. Test
Set up the system the way you want, then test, and preview the design before rolling it out. You can configure workflows, dashboards, and more.
Step 4. Scale
Once everything is running smoothly, you can duplicate your custom settings as needed to meet the demands of your growing business.
Recognized by customers for exceptional service
How AfterShip customers boost revenue and retention
“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”
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"With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."
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"Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."
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Trusted by over 20,000 of the world’s biggest brands
Get started in only 30 minutes
Connect with one of our post-purchase experts. We'll show you how to create unforgettable customer experiences.
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