Embrace unified commerce with lifecycle order tracking
Improve business operations with comprehensive order visibility across the eCommerce journey powered by a unified backend system.
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Complete order visibility
Integrate your backend operations to achieve complete lifecycle order visibility and leverage connected data for true omnichannel retail--bridging online/offline channels and spanning from fulfillment to returns.
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How AfterShip lifecycle order tracking can help you
74%
fewer WISMO tickets
52%
shorter average resolution time
50%
lower operational costs
A unified customer experience with lifecycle order tracking
Pre-shipment
In-transit
Returns & exchanges
Omnichannel
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Engage shoppers earlier at the pre-shipment stages
For merchants with longer processing times, customize the pre-shipment status and provide visibility of pre-shipment progress on tracking pages and notifications. Keep customers in the loop, set expectations, and reduce anxiety with enhanced order transparency.
Use cases:
Peak seasons & warehouse overcapacity
Handling higher order volumes during peak periods and when warehouse processing capacity has been exceeded.
Print-on-demand (POD) businesses
Prompting just-in-time production upon order placement.
Pre-ordering
Allowing customers to purchase unreleased products.
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Communicate the critical delivery stages
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on "out-for-delivery" or "available for pickup" statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
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Expedite returns and exceptions processing
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
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Connect online and offline customer experience
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
Smarter Search & Browse
Engage shoppers earlier at the pre-shipment stages
For merchants with longer processing times, customize the pre-shipment status and provide visibility of pre-shipment progress on tracking pages and notifications. Keep customers in the loop, set expectations, and reduce anxiety with enhanced order transparency.
Use cases:
Peak seasons & warehouse overcapacity
Handling higher order volumes during peak periods and when warehouse processing capacity has been exceeded.
Print-on-demand (POD) businesses
Prompting just-in-time production upon order placement.
Pre-ordering
Allowing customers to purchase unreleased products.
Product Recommendations
Communicate the critical delivery stages
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on "out-for-delivery" or "available for pickup" statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
Product Tagging
Expedite returns and exceptions processing
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
Strategic Merchandising
Connect online and offline customer experience
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
Case studies
The world's biggest brands use AfterShip to deliver a superior post-purchase experience to their customers. See how it can help you.
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“We’ve been happy with AfterShip Tracking; there’s no downtime or issues. When evaluating a returns management solution, going with AfterShip Returns made sense. We can simplify our tech stack and leverage the data together.”
Rui Kojima
Senior Director of eCommerce
Aetrex
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“AfterShip has enabled Fresh to have a seamless post-purchase experience in every market - from the ability to monitor the performance of our carriers to delivering better customer service with shipment tracking, as well as re-engage customers which is a huge benefit for our digital marketing team.”
Jean-Francois Benard
CIO
Fresh
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"We use AfterShip to consolidate our consignment tracking data globally, to give our customers timely information about the location of their order, and to allow us to monitor and manage the customer experience our retailers are providing.”
Tony Preedy
Managing Director
Fruugo
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“AfterShip has played a major role in the success we’ve had with our delivery experience. It provided our teams and our customers with complete transparency and insight into orders and deliveries."
Max Antonov
Product Owner
The ICONIC
“We’ve been happy with AfterShip Tracking; there’s no downtime or issues. When evaluating a returns management solution, going with AfterShip Returns made sense. We can simplify our tech stack and leverage the data together.”
Rui Kojima
Senior Director of eCommerce
Aetrex
“AfterShip has enabled Fresh to have a seamless post-purchase experience in every market - from the ability to monitor the performance of our carriers to delivering better customer service with shipment tracking, as well as re-engage customers which is a huge benefit for our digital marketing team.”
Jean-Francois Benard
CIO
Fresh
"We use AfterShip to consolidate our consignment tracking data globally, to give our customers timely information about the location of their order, and to allow us to monitor and manage the customer experience our retailers are providing.”
Tony Preedy
Managing Director
Fruugo
“AfterShip has played a major role in the success we’ve had with our delivery experience. It provided our teams and our customers with complete transparency and insight into orders and deliveries."
Max Antonov
Product Owner
The ICONIC
Trusted by the world’s biggest brands
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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