aftership returns

Retain revenue with effortless returns

Offer easy returns with flexible resolutions that keep your customers and your profits in store.

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Automated returns solution that retains revenue and customers

Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Recapture revenue

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Returns Fraud Management

New

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Reduce operational costs

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Improve the returns experience

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

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Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Recapture revenue

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Returns Fraud Management

New

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Reduce operational costs

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Improve the returns experience

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

Seamless integration

Global carrier network

Leverage our global network of carriers and 3PLs to offer automated return pickup, label generation, and returns drop-off at any of our 300,000 locations. Our network of carriers covers 95% of customer needs worldwide.

20 platforms

An efficient tech stack is essential for smooth operations. Integrate seamlessly into platforms such as Shopify, BigCommerce, WooCommerce, Klavivyo, and Gorgias without lengthy development

Returns API and Webhook

Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.

How AfterShip Returns customers boost revenue and retention

  • marc nolan

    “This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”

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  • vector

    "With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."

    customer-section-phone
  • pelagic gear

    "Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."

    customer-section-phone
stars yellow

Recognized by customers for exceptional service

g momentum leadr spring
g leader spring
g leader asia pacific spring
g most implementable spring
g best usability spring
g top  apac companies
capterra shortlist  v
getapp category leaders  v
software advice front runners  v

Get started in only 30 minutes

Connect with our post-purchase experts to see how AfterShip can transform your customer journey.

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