Retain revenue with effortless returns
Offer easy returns with flexible resolutions that keep your customers and your profits in store.
Trusted by the world’s biggest brands
Book a demo
Why AfterShip Returns is your brand’s best choice
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Recapture more revenue by encouraging exchanges
- In-app or on-store exchanges, incorporating incentives like store credits
- Streamlined returns experience with multiple conversion points to encourage product exchanges
- Variant exchange and Shopify and Stripe Checkout support
Revenue-recapturing exchanges
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Recapture more revenue by encouraging exchanges
- In-app or on-store exchanges, incorporating incentives like store credits
- Streamlined returns experience with multiple conversion points to encourage product exchanges
- Variant exchange and Shopify and Stripe Checkout support
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Manage returns across global carriers & 300K+ drop-off sites
- Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
- More than 9,000 Return Bars from Happy Returns supported in the U.S.
Global network & convenience
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Manage returns across global carriers & 300K+ drop-off sites
- Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
- More than 9,000 Return Bars from Happy Returns supported in the U.S.
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Easily automate complex return policies
- Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
- RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems
Complete policy automation
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Easily automate complex return policies
- Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
- RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems
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Convenient in-app reverse logistics management
- Auto shipping label generation with 57 carriers worldwide without additional software
- Returns & exchanges tracking without additional software purchase
- Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping
In-app reverse logistics
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Convenient in-app reverse logistics management
- Auto shipping label generation with 57 carriers worldwide without additional software
- Returns & exchanges tracking without additional software purchase
- Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping
Automated returns solution that retains revenue and customers
Recapture revenue
Reduce operational costs
Improve the returns experience
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
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Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Returns Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
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Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
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Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Recapture revenue
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Returns Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Improve the returns experience
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Seamless integration
Global carrier network
Leverage our global network of carriers and 3PLs to offer automated return pickup, label generation, and returns drop-off at any of our 300,000 locations. Our network of carriers covers 95% of customer needs worldwide.
3PL Integrations
Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request approval. Auto-trigger a status update upon return receipt. Gain enhanced inventory management at your 3PLs.
25 platforms
An efficient tech stack is essential for smooth operations. Integrate seamlessly into platforms such as Shopify, BigCommerce, WooCommerce, Klavivyo, and Gorgias without lengthy development
Returns API and Webhook
Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.
How AfterShip Returns customers boost revenue and retention
"AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."
Rui Kojima
Senior Director of eCommerce Aetrex
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"We wanted a consistent customer experience. We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”
Stephen Davis Hernandez
Digital Product Manager Fellow
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“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”
Nikolas Callas
Director of Operations Marc Nolan
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"With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."
Sarah D
Customer Service and Retention Manager Lume
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"Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."
Senior Director of eCommerce PELAGIC GEAR
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Recognized by customers for exceptional service
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Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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