aftership tracking

Delight customers with proactive tracking

Create world-class customer experiences that fuel loyalty and revenue with a continuously evolving, intelligent tracking platform.

1,205 carriers in one integration

fedex
dhl
ups
ems
china post
usps
usps

Trusted by the world’s biggest brands

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Automated shipment tracking tools that foster customer loyalty

Deliver a branded experience with proactive communication to drive customer loyalty.

3.2x

views per order on branded tracking page

enhance brand experiences v

Key features

Branded Tracking Pages

Bring customers back to your website with a targeted tracking page tailored to the right audience, on your own domain. Customize it with your own brand assets to create a seamless buyer journey.

Configurable Notifications

Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.

Apple Wallet Order Tracking

Add orders to Apple Wallet from Shopify order status pages, tracking pages, emails, and SMS notifications. Elevate customer satisfaction with a simple and seamless tracking experience.

Multi-Language Support

Quickly expand into new regions with auto-translated shipment updates on branded tracking pages and notifications. Offer a native language experience to your customers in every country.

AI Product Recommendations

Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.

Estimated Delivery Date (EDD)

Display delivery date estimates across multiple touchpoints. Increase sales conversion, set customers’ expectations, and offer customers peace of mind.

Reduce service workload with real-time tracking data on a centralized dashboard.

65%

reduction in WISMO tickets

optimize your transportation network v

Key features

Order & Shipment Tracking

Filter, track, and view details of all orders and shipments via one portal. Have end-to-end visibility of your orders, closely monitor shipments, resolve exceptions, and reduce WISMO tickets.

AI-Powered Data Standardization

Improve shipment status accuracy with AI. Leverage historical data to train AI models so that all your shipment data can be automatically standardized for faster workflow and WISMO resolution.

Carrier Auto-Detection

Avoid errors on shipment statuses when tracking numbers don't match the carrier. AfterShip's AI cross-checks tracking numbers to detect the right carrier and update shipment tracking status.

Make smarter shipping decisions with insightful supply chain metrics.

82%

decrease in lead times to certain destinations

make data driven decisions v

Key features

Order Fulfillment Reporting

Leverage data to improve delivery performance and optimize fulfillment strategy. Analyze shipment counts, order processing times, transit times, exceptions, on-time rates, and more via one portal.

Customer Engagement Reporting

Reveal which parts of your post-purchase experience customers engage with, then adjust to drive more clicks and revenue. Get all data including tracking page visits, CTR, and shipping reviews.

Data & Insight Configuration

Make informed decisions and ensure different stakeholders are aligned. Analyze up to 3 years of data with data lake, apply desired filters, and notify designated recipients at set times.

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Deliver a branded experience with proactive communication to drive customer loyalty.

3.2x

views per order on branded tracking page

enhance brand experiences v

Key features

Branded Tracking Pages

Bring customers back to your website with a targeted tracking page tailored to the right audience, on your own domain. Customize it with your own brand assets to create a seamless buyer journey.

Configurable Notifications

Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.

Apple Wallet Order Tracking

Add orders to Apple Wallet from Shopify order status pages, tracking pages, emails, and SMS notifications. Elevate customer satisfaction with a simple and seamless tracking experience.

Multi-Language Support

Quickly expand into new regions with auto-translated shipment updates on branded tracking pages and notifications. Offer a native language experience to your customers in every country.

AI Product Recommendations

Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.

Estimated Delivery Date (EDD)

Display delivery date estimates across multiple touchpoints. Increase sales conversion, set customers’ expectations, and offer customers peace of mind.

Reduce service workload with real-time tracking data on a centralized dashboard.

65%

reduction in WISMO tickets

optimize your transportation network v

Key features

Order & Shipment Tracking

Filter, track, and view details of all orders and shipments via one portal. Have end-to-end visibility of your orders, closely monitor shipments, resolve exceptions, and reduce WISMO tickets.

AI-Powered Data Standardization

Improve shipment status accuracy with AI. Leverage historical data to train AI models so that all your shipment data can be automatically standardized for faster workflow and WISMO resolution.

Carrier Auto-Detection

Avoid errors on shipment statuses when tracking numbers don't match the carrier. AfterShip's AI cross-checks tracking numbers to detect the right carrier and update shipment tracking status.

Make smarter shipping decisions with insightful supply chain metrics.

82%

decrease in lead times to certain destinations

make data driven decisions v

Key features

Order Fulfillment Reporting

Leverage data to improve delivery performance and optimize fulfillment strategy. Analyze shipment counts, order processing times, transit times, exceptions, on-time rates, and more via one portal.

Customer Engagement Reporting

Reveal which parts of your post-purchase experience customers engage with, then adjust to drive more clicks and revenue. Get all data including tracking page visits, CTR, and shipping reviews.

Data & Insight Configuration

Make informed decisions and ensure different stakeholders are aligned. Analyze up to 3 years of data with data lake, apply desired filters, and notify designated recipients at set times.

Seamless integration

1,205 carriers

Leverage our global network of carriers, postal services, last-mile delivery couriers, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, including local delivery services.

70 platforms

Easily plug into our native integrations with major eCommerce platforms and apps, such as Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo, Zendesk, and Attentive.

Tracking API and webhook

Designed for easy engineering. Get the most robust multi-carrier tracking APIs and webhooks to save your time on shipment tracking integrations with 1,000+ worldwide carriers.

How AfterShip Tracking customers boost revenue and retention

  • customers-section-logo

    “We use AfterShip data to find out where our customers are, which regions and routes we're missing, and to identify opportunities that have led to improvements in our service, month over month.”

    customer-section-phone
  • customers-section-logo

    “We’ve had a lot of customers reaching out to us saying, “Wow, what a great service!” rather than coming to us when that's a problem.”

    customer-section-phone
  • frame

    "We knew there was a disconnect and AfterShip provided us with the data to formulate a strategy to approach the issue."

  • frame

    "AfterShip is the most advanced shipment tracking solution in the market. It only took 1-2 weeks for our engineers to implement."

    rakuten
  • frame

    "Our work with AfterShip is an important part of our mission to make cross-border shopping easy. "

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Recognized by customers for exceptional service

g momentum leader leader winter
g leader winter
g best usability winter
g europe leader winter
g emea leader winter
g apac leader winter
capterra best value
getapp best functionality features
software advice best customer support

Get started in only 30 minutes

Connect with one of our post-purchase experts. We'll show you how to create unforgettable customer experiences.

Book a demo
Get started in only 30 minutes