FedEx International MailService® Sporing

How to track my FedEx International MailService® packages?

Track with FedEx

• FedEx Website

  1. Go to the official FedEx tracking page and choose the language you use.
  2. Enter up to 30 of your FedEx International MailService tracking number (one per line).
  3. Click the "TRACK" button.
  4. Seconds later, an updated page will display the most recent status of your order.

• Local Postal Service Tracking

  After the handoff, final delivery is managed by the destination country's postal provider. You can often continue tracking using the same number on the local postal service's website. Tracking continuity depends on whether FedEx has shared delivery data with the partner carrier.

• Call FedEx Customer Service

  FedEx customer service (you can dial FedEx international customer service—1‑800‑463‑3339 (1‑800‑GoFedEx)) may have access to shipment data for FIMS packages during the international transit phase, but they typically cannot provide updates after the package is handed off to the local carrier.

Track with AfterShip

• AfterShip Package Tracking Page

  AfterShip helps you track your packages with multiple carriers including FedEx. Following these steps, you can effortlessly get updated information about your packages:

  1. Find your FedEx tracking number first.
  2. Visit the AfterShip Tracking Page.
  3. Find the tracking section to input your FedEx tracking number.
  4. Click on the "Track" button to start tracking.

  Wait a few seconds, and you'll get all the up-to-date tracking information of your FedEx parcels. Here's a simple diagram to guide you:

  

• AfterShip Mobile App

  The AfterShip Mobile App also helps you track packages from FedEx and over 1,200+ global carriers. Here's how to track your FedEx package using the AfterShip Mobile App:

  1. Just like before, you need to get your FedEx tracking number.
  2. Download AfterShip Mobile App - available on iOS (App Store) and Android (Google Play).
  3. Log in or sign up for your AfterShip account.
  4. Tap the "Add Tracking" button and input the tracking number.
  5. AfterShip will automatically detect FedEx as the carrier.
  6. Once the tracking number and carrier are added, AfterShip will display detailed status updates for your package.

  To stay updated, you can enable push notifications for tracking updates on the AfterShip Mobile App. This means you'll receive alerts when the status of your package changes.

Where and how to find my FedEx International MailService® tracking number?

Your FedEx International MailService® (FIMS) tracking number is typically provided by the eCommerce merchant or marketplace where you placed your order. This number is usually included in the shipping confirmation email, order details page, or invoice issued by the seller. In some cases, you may find it in the customer portal of the online store under your order history.

If the retailer partners directly with FedEx for fulfillment, the tracking number may also be shared through SMS or through an integrated logistics update system. Customers who do not receive a tracking number should contact the seller or fulfillment provider directly.

What does FedEx International MailService® tracking status mean?

FedEx International MailService® (FIMS) provides limited tracking visibility, primarily covering the stages from shipment pick-up to handoff to the destination country's local postal system. Tracking events help indicate where the shipment is within FedEx's global network. The most common FIMS tracking statuses include:

Package Status	Meaning
Received for processing	The consolidated mail shipment has arrived at the FIMS mail processing center.
In process awaiting release	The mail is currently being sorted by country and processed at the FIMS mail processing center.
In transit to destination country	The package has departed from the FIMS mail processing center and is on its way to the destination country.
Received by destination post	The package has been handed over to the postal service in the destination country.
Destination customs clearance underway	The package is undergoing inspection and clearance by the customs authority in the destination country. (Note: Duties and taxes may apply during this process.)
Released by destination customs	The package has been approved by the postal customs in the destination country.
Received at local postal facility	The package has arrived at the local postal facility and is prepared for delivery.
Unable to deliver	The local postal carrier could not deliver the package. (Note: The reason for non-delivery should be marked on the package when returned to the sender.)
Successful delivery	The package has been successfully delivered to the recipient. (Note: FIMS Mail View does not provide signature proof of delivery.)
At transit post mail acceptance office	The package has been handed over to an intermediary postal authority on its journey to the final destination. (Note: This occurs only when the destination is a small entity without its own postal service.)
Dispatch transit post acceptance office	The package has left the intermediary postal authority and is on its way for delivery to the final recipient.

Get real-time tracking notifications with AfterShip

Get real-time tracking updates with AfterShip Subscription or the AfterShip Mobile App. Stay informed with instant delivery alerts, including in transit, out for delivery, and delivered statuses—across 1,200+ carriers—all in one place. Never miss a shipment update, wherever you are.

How to contact FedEx International MailService® to deal with the issue?

If you experience issues with tracking or delivery, here are your options:

1. Contact the Seller or Merchant

   The most reliable first step is to reach out to the online store or seller. They often have a direct relationship with the FIMS logistics partner and can initiate inquiries or claims.

2. Use the FedEx Customer Support Line

   For shipment status before the local handoff, contact FedEx customer service:

   • U.S. Customer Service: 1‑800‑463‑3339 (1‑800‑GoFedEx)
   • Tracking Support: Option "Tracking" when calling
   • Live chat and email support are also available via the FedEx Help Center

3. Track with the Local Postal Provider

   If your package is already with the destination country's postal carrier, enter your FIMS tracking number into their system. Some tracking continuity is supported.

About FedEx International MailService®

FedEx International MailService® (FIMS) is a shipping solution designed for businesses that send high volumes of lightweight, low-value international mail and parcels. It is commonly used for items such as direct mail, catalogs, brochures, magazines, small accessories, and e-commerce orders that do not require express delivery.

This service combines FedEx's international logistics capabilities with local postal systems in destination countries. After FedEx transports the items to the destination country, the local postal authority completes final delivery. This model allows for cost-effective international distribution while maintaining visibility into the shipment process.

Service types

FIMS offers two main service types:

• International Priority: Provides faster delivery and some tracking visibility up to the point of postal handoff in the destination country.
• International Economy: Offers a more economical solution with slower transit times, suitable for less urgent shipments.

Service areas

FIMS supports delivery to over 200 countries and territories worldwide. The service relies on FedEx's global logistics network for the transportation portion of the shipment and uses the local postal authority for final-mile delivery once the shipment reaches the destination country. Common regions served include:

• North America
• Europe
• Asia Pacific
• Latin America
• Middle East and Africa

Because the last-mile delivery is performed by the destination country's postal service, coverage depends on the reach and infrastructure of each local postal authority.

Service time

Transit times for FIMS vary by destination and service level:

• International Priority: Generally faster, with delivery typically within 4–7 business days.
• International Economy: Slower option, with delivery usually within 7–11 business days.

What are the differences between AfterShip and FedEx International MailService®?

You can use FedEx for shipment and delivery logistics and use AfterShip to track across carriers and enhance customer experience—all while saving support costs and boosting brand trust

Multi-carrier tracking with 1,200+ carriers supported

Efficiently track shipments from 1,200+ global carriers, not limited to FedEx, including UPS, DHL, USPS, GLS, and more, eliminating the need to visit multiple carrier websites and simplifying multi-carrier shipment monitoring.

Integration with eCommerce platforms

Integrate seamlessly with major eCommerce and marketplace platforms like Shopify, Salesforce Commerce Cloud (SFCC), WooCommerce, Magento, BigCommerce, Amazon Seller Central, and more, enabling automated tracking updates and improving the post-purchase experience.

Scalability for both individual and business needs

Suitable for both individual shoppers and sellers who frequently handle large volumes of packages from various sources, offering scalable solutions for diverse shipping needs that are not limited by carrier restrictions.

• For individuals: Track all packages—regardless of the carrier or online store—in one place using AfterShip Package Tracking Page or Mobile App. AfterShip makes it easy to read and understand tracking details and receive real-time package status update notifications.
• For sellers: AfterShip supports multi-channel retailers, marketplaces, and logistics teams. With powerful tracking API and webhook (99.9% uptime), sellers can deliver a seamless post-purchase experience and scale operations effortlessly.

Why track and integrate FedEx International MailService® packages with AfterShip?

✅ Support for any shipment worldwide with full coverage

Easily track any shipments from parcel, trucking, freight, postal, express, and 3PL carriers worldwide, ensuring comprehensive coverage whether you're monitoring a single delivery or orders from multiple logistics providers.

✅ Carrier auto-detection by tracking number

The package tracking page automatically detects the shipping carrier through seamless integrations, ensuring accurate identification based on tracking number format to avoid manually selecting the courier and eliminate any guesswork.

✅ Detailed package status notifications for complete tracking visibility

Stay updated with every step of your package's delivery journey, including info received, in transit, out for delivery, available for pickup, failed attempt, delivered, pending, expired, and exception, all clearly displayed to provide complete visibility into the delivery process.

✅ AI-powered estimated delivery dates with high precision

View AI-powered estimated delivery dates, calculated from carrier reliability, route analysis, and delivery performance with up to 95% prediction accuracy so you can better plan for your package's arrival and reduce uncertainty around delivery timelines.

✅ Email alerts on status change for constant updates

Receive automatic email notifications whenever your package status changes, helping you stay informed without constantly checking the page or manually refreshing for new updates.

✅ Bulk tracking capability for efficient package management

Efficiently track up to 50 packages at once by entering multiple tracking numbers, giving you a convenient way to monitor all your shipments together in one place.

✅ Access to 1,200+ global carriers for comprehensive tracking

Seamlessly access tracking updates from 1,200+ international carriers including FedEx, UPS, DHL, USPS, and many more, enabling you to follow virtually any package worldwide with confidence.

✅ Multilingual tracking support for global communication

The tracking interface is available in 30+ languages, including English, Spanish, French, German, Japanese, and Italian, making it easy to track packages in your preferred language.