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Standard
Pricing
Free
Included in Essentials, Pro, Premium, and trial plans
Features
What's in Standard:
- 24/7 live chat
- 24/7 email support
- Self-service help center
- Response time: 10 min (chat) and 1 business day (email)
All the support you need
Silver
Pricing
Features
Everything in Standard, plus:
- Response time: 10 min (chat) and 2 hrs (email)
- Dedicated onboarding manager
- Customer success manager
- Account health checks
- New feature updates
- Best practice recommendations
- Additional carrier support: $5,000 per carrier
- 99.9% uptime SLA
Gold
Pricing
Features
Everything in Silver, plus:
- Response time: 2 min (chat) and 15 min (email)
- Critical issue updates every 30 min
- Developer support
- Implementation consultant
- Key event management (e.g. BFCM)
- Quarterly account reviews
- Additional carrier support: 2 free per year, then $5,000 per carrier
All plans also include:
30+ apps & integrations
Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.
Multi-users ($10/user/month)
Allow organization owner to invite members and manage membership. Cost $10/user/month.
Multi-organizations
Set up multiple organizations in order to manage multiple stores easily. (Enterprise users only)
24/7 live chat support
Our support team has strong technical knowledge to help you integrate our APIs faster.
ISO 27001 certification
The world’s most rigorous standards for managing information security and privacy.
GDPR compliance
We are GDPR compliant to protect data and privacy in Europe.
Frequently asked questions
What’s your uptime guarantee?
AfterShip guarantees 99.9% monthly uptime guarantee. If it is not met, we’ll refund 10% of whatever you pay for the downtime period.
How do I switch to another plan?
You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page.
How does SMS pricing work?
SMS pricing is based on the destination. Our fair pricing ensures you will only be charged on the SMS sent. View SMS pricing.
What payment methods do you support?
AfterShip accepts all major credit and debit cards. You can modify existing payment methods from the billing page.