All the support you need




Included in Essentials, Pro, Premium, and trial plans


What's in Standard:

  • 24/7 live chat
  • 24/7 email support
  • Response time: 10 min (chat) and 1 business day (email)



Everything in Standard, plus:

  • Response time: 10 min (chat) and 2 hrs (email)
  • Dedicated onboarding manager
  • Customer success manager
  • Account health checks
  • New feature updates
  • Best practice recommendations
  • Tracking for new carriers: $5,000 per additional carrier
  • 99.9% uptime SLA



Everything in Silver, plus:

  • Response time: 2 min (chat) and 15 min (email)
  • Critical issue updates every 30 min
  • Developer support
  • Implementation consultant
  • Key event management (e.g. BFCM)
  • Quarterly account reviews
  • Tracking for new carriers: Add 2 free carriers per quarter, then $5,000 per additional carrier
  • Create carrier labels: $8,000 for new carriers, $5,000 for existing carriers

All plans also include:

30+ apps & integrations
Multi-users ($5/user/month)
Developer support
ISO 27001 certification
GDPR compliance

Frequently asked questions

What’s your uptime guarantee?

AfterShip guarantees 99.9% monthly uptime guarantee. If it is not met, we’ll refund 10% of whatever you pay for the downtime period.

How do I switch to another plan?

You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page.

How does SMS pricing work?

SMS pricing is based on the destination. Our fair pricing ensures you will only be charged on the SMS sent. View SMS pricing.

What payment methods do you support?

AfterShip accepts all major credit and debit cards. You can modify existing payment methods from the billing page.

Create a world-class post-purchase experience