Support plans

Standard

Free

Included with all our plans

Features

What's in Standard:

  • 24/7 live chat
  • 24/7 email support
  • Response time: 10 mins (live chat) and 1 business day (email support)
  • Self-service help center

Silver

20%

of the product subscription fee

With a $200/mo minimum per product

Features

Everything in Standard, plus:

  • Response time: 10 mins (live chat) and 2 hrs (email support)
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Account health checks
  • New feature updates
  • Best practice recommendations
  • Additional carrier support for AfterShip Tracking: $5,000 per carrier
  • 99.9% uptime SLA

Gold

30%

of the product subscription fee

With a $400/mo minimum per product

Features

Everything in Silver, plus:

  • Response time: 2 mins (live chat) and 15 mins (email support)
  • Critical issue updates every 30 mins
  • Developer support
  • Implementation consultant
  • Key event management (e.g. BFCM)
  • Quarterly account reviews
  • Additional carrier support for AfterShip Tracking: 2 free per year, then $5,000 per carrier
  • Additional carrier support for AfterShip Shipping: $8,000 per carrier
Full comparison

Trusted by the world’s leading brands

Flexible collaboration, advanced security

Manage your team in one place

Allow your team to work across AfterShip products, while retaining control and ensuring security.

Team

Member access for growing organizations

$10

per member / month

Features

Key features:

  • Access to all products
  • 3 default roles
  • Two-factor authentication (2FA)
  • Single sign-on (Google, Shopify, BigCommerce)

Enterprise

Full customization and management options

Custom

Features

Key features:

  • Enterprise single sign-on (SSO)
  • Custom roles and permissions
  • Sub-organization management
  • Member management API

Security and prebuilt integrations included

40 apps and integrations

Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.

ISO 27001 certification

The world’s most rigorous standards for managing information security and privacy.

GDPR compliance

We are GDPR compliant to protect data and privacy in Europe.

Get started in only 30 minutes

Connect with our post-purchase experts to see how AfterShip can transform your customer journey.

Book a demo
Get started in only 30 minutes
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