aftership protection

Protection

Shipping protection software

World-class shipping protection that captures lost revenue, drives customer satisfaction, and optimizes claims operations.

Book a demo

Powered by

insureshield logo
protection hero image

Trusted by the world’s biggest brands

image

Protect shipments with global coverage on all carriers

Shipping incidents frustrate both retailers and customers. When it comes to making claims, it usually results in disputes, lengthy processing, and endless waiting periods. Claim approvals can take several months with carriers.

Powered by InsureShield®, AfterShip Protection is a free-to-use software that offers lower-than-industry premiums. Its easy online claims process provides global, full-value, and cross-carrier coverages. Most claims can be approved within 2-5 business days with Protection, so retailers can quickly get reimbursed and recapture lost revenue.

How AfterShip Protection helps safeguard and generate revenue

1. Please provide the information of your business

Average Order Value

$

Number of packages annually

Hourly wage for each customer service staff

$

Package loss rate

%

2. Please choose the categories you sell

image

Potential loss without Protection

-

$106,560

Your projected ROI (US$):

$1,036,680

per year

Cost reduction

Manpower cost saved annually

$31,046

Lost revenue recaptured

Revenue recaptured with reshipping

$109,440

Revenue increase

Revenue due to conversion rate increase

$900,000

We collect data as customers interact with us via our websites or use AfterShip’s subscription services. When we collect and how we use the information are all described in our Privacy Policy.

How does AfterShip Protection work?

1
Decide on premium payment model
icon

Enjoy great flexibility by choosing whether you or your customers will pay for shipping protection.

Add our protection widget to your store, and then give your customers the option to include it.

Collect shipping issues, supporting documents, and preferred resolution methods via one portal.

Manually or automatically resolve claims by issuing refunds or reshipping items, before or after the insurer reimburses you.

Decide on premium payment model

Package protection that drives customer satisfaction

Create a fast- response process and provide full coverage to reduce customer churn.

95%

high claim-success rate

Cover and claim easily

Key features

High Claim-Success Rate

Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.

Quick Claims Approval

Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).

Full-Value Coverage

Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.

Global Coverage

Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.

Cross-Carrier Coverage

Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.

No Police Report Required

Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.

Allow customers every opportunity to protect their order with easy purchasing and affordable rates.

1.5%

of item value as coverage cost

Enhance the eCommerce experience

Key features

Protection at Cart or Checkout

Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.

Affordable Rates

Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.

Self-Serve Resolution Center

Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.

Automated Resolutions

Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.

Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.

120%

protected value to absorb expedited re-order costs

Manage claims effortlessly

Key features

Claim Management Portal

Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.

Manual or Automated Submission

Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.

Claim-Status Notifications

Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.

arrow_left
arrow_right

Create a fast- response process and provide full coverage to reduce customer churn.

95%

high claim-success rate

Cover and claim easily

Key features

High Claim-Success Rate

Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.

Quick Claims Approval

Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).

Full-Value Coverage

Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.

Global Coverage

Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.

Cross-Carrier Coverage

Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.

No Police Report Required

Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.

Allow customers every opportunity to protect their order with easy purchasing and affordable rates.

1.5%

of item value as coverage cost

Enhance the eCommerce experience

Key features

Protection at Cart or Checkout

Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.

Affordable Rates

Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.

Self-Serve Resolution Center

Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.

Automated Resolutions

Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.

Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.

120%

protected value to absorb expedited re-order costs

Manage claims effortlessly

Key features

Claim Management Portal

Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.

Manual or Automated Submission

Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.

Claim-Status Notifications

Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.

Seamless integration

Multiple platform integrations

Integrate seamlessly and eliminate manual data reentry with platforms like Shopify and Shopify Plus without lengthy development. Just one-click, get the protection for your Shopify business.

Designed for easy engineering. Feel free to integrate Protection API with your current tech stack and auto-extract relevant data to your own system.

Customized pricing tailored for your business

Free

All the must-have features

from

0

/month

  • World-class package protection
  • Automated resolutions
  • Claim management portal

Enterprise

A custom plan built to scale

from

Custom

  • Coverage API
  • Enterprise single sign-on (SSO)
stars yellow

Recognized by customers for exceptional service

g momentum leadr spring
g leader spring
g leader asia pacific spring
g most implementable spring
g best usability spring
g top  apac companies
capterra shortlist  v
getapp category leaders  v
software advice front runners  v

Learn more about AfterShip

Porch-Piracy

Blog

We Care About Your BFCM Parcel Safety: Everything You Need to Know About Porch Piracy

2022.09

AfterShip-Protection

Blog

Shield Your Parcel With Aftership Protection in This BFCM

2022.09

Detail page cover.png

Event

Webinar: Why package protection is more important than ever

2022.09

Get started in only 30 minutes

Connect with our post-purchase experts to see how AfterShip can transform your customer journey.

Book a demo
Get started in only 30 minutes

Enhance the entire post-purchase experience with us