)
)
:fill(transparent)){kind=spacer}
)
)
)
- World-class package protection
- Automated resolutions
- Claim management portal
Protection
Shipping protection software
World-class shipping protection that captures lost revenue, drives customer satisfaction, and optimizes claims operations.
Powered by
Trusted by the world’s biggest brands
Protect shipments with global coverage on all carriers
Shipping incidents frustrate both retailers and customers. When it comes to making claims, it usually results in disputes, lengthy processing, and endless waiting periods. Claim approvals can take several months with carriers.
Powered by InsureShield®, AfterShip Protection is a free-to-use software that offers lower-than-industry premiums. Its easy online claims process provides global, full-value, and cross-carrier coverages. Most claims can be approved within 2-5 business days with Protection, so retailers can quickly get reimbursed and recapture lost revenue.
How AfterShip Protection helps safeguard and generate revenue
1. Please provide the information of your business
Average Order Value
$
Number of packages annually
Hourly wage for each customer service staff
$
Package loss rate
%
2. Please choose the categories you sell
Potential loss without Protection
-
$106,560
Your projected ROI (US$):
$1,036,680
per year
Cost reduction
Manpower cost saved annually
$31,046
Lost revenue recaptured
Revenue recaptured with reshipping
$109,440
Revenue increase
Revenue due to conversion rate increase
$900,000
We collect data as customers interact with us via our websites or use AfterShip’s subscription services. When we collect and how we use the information are all described in our Privacy Policy.
How does AfterShip Protection work?
1
Enjoy great flexibility by choosing whether you or your customers will pay for shipping protection.
Add our protection widget to your store, and then give your customers the option to include it.
Collect shipping issues, supporting documents, and preferred resolution methods via one portal.
Manually or automatically resolve claims by issuing refunds or reshipping items, before or after the insurer reimburses you.
)
Package protection that drives customer satisfaction
Get world-class protection
Give customers peace of mind
Manage claims effortlessly
Create a fast- response process and provide full coverage to reduce customer churn.
95%
high claim-success rate
Key features
High Claim-Success Rate
Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.
Quick Claims Approval
Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).
Full-Value Coverage
Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.
Global Coverage
Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.
Cross-Carrier Coverage
Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.
No Police Report Required
Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.
Allow customers every opportunity to protect their order with easy purchasing and affordable rates.
1.5%
of item value as coverage cost
Key features
Protection at Cart or Checkout
Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.
Affordable Rates
Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.
Self-Serve Resolution Center
Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.
Automated Resolutions
Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.
Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.
120%
protected value to absorb expedited re-order costs
Key features
Claim Management Portal
Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.
Manual or Automated Submission
Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.
Claim-Status Notifications
Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.
Get world-class protection
Create a fast- response process and provide full coverage to reduce customer churn.
95%
high claim-success rate
Key features
High Claim-Success Rate
Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.
Quick Claims Approval
Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).
Full-Value Coverage
Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.
Global Coverage
Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.
Cross-Carrier Coverage
Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.
No Police Report Required
Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.
Give customers peace of mind
Allow customers every opportunity to protect their order with easy purchasing and affordable rates.
1.5%
of item value as coverage cost
Key features
Protection at Cart or Checkout
Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.
Affordable Rates
Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.
Self-Serve Resolution Center
Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.
Automated Resolutions
Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.
Manage claims effortlessly
Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.
120%
protected value to absorb expedited re-order costs
Key features
Claim Management Portal
Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.
Manual or Automated Submission
Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.
Claim-Status Notifications
Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.
Seamless integration
Integrate seamlessly and eliminate manual data reentry with platforms like Shopify and Shopify Plus without lengthy development. Just one-click, get the protection for your Shopify business.
Designed for easy engineering. Feel free to integrate Protection API with your current tech stack and auto-extract relevant data to your own system.
Customized pricing tailored for your business
Free
All the must-have features
from
0
/month
Features
Enterprise
A custom plan built to scale
from
Custom
Features
- Coverage API
- Enterprise single sign-on (SSO)
Recognized by customers for exceptional service
)
)
)
)
)
){kind=icon}
)
)
)
)
)
)
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
:fill(transparent)){kind=spacer}
)
