Salesforce Commerce Cloud

Salesforce Commerce Cloud

Automate the returns process of your SFCC store with a self-serve branded returns portal.


  1. Get a birdseye view of all your return orders on one intuitive dashboard to accelerate your returns process.

  2. Allow customers to submit their returns requests via a self-serve branded returns page without a single email exchange.

  3. Notify customers of the status and location of their return orders proactively for 7 key checkpoints- Pending approval, Approved, Shipment received, Resolved (Refund to store credit), Resolved (Refund to original payment), Resolved (Exchange), and Rejected.

  4. Auto-generate returns labels for 12 carriers like UPS, discounted USPS labels, DHL Germany, DPD NL, FedEx, Australia Post, Seko Logistics (Omni Parcel), Star Track, Canada Post, and Correos Spain. (Connect your Postmen account)

  5. Set up smart non-returnable and routing rules to minimize return orders and to send items back to the right place at minimal cost without delay.

  6. Improve your returns performance and product portfolio with insightful and actionable returns data.

How it works?

To connect Salesforce Commerce Cloud (SFCC) with AfterShip Returns Center, please follow the steps mentioned in this installation guide.


Salesforce Commerce Cloud is a customer-first order management system, built on the #1 CRM and backed by advanced AI technology to build beautiful on-brand digital experiences. The platform empowers you to grow your business across channels like desktop, mobile, and social media. The all-in-one robust development platform lets you launch your online store and boost sales with a plethora of exemplary design and marketing features. Give your customers an exceptional brand experience with their open APIs and integrate with a multitude of certified partners to promote your brand to the masses.

Salesforce Commerce Cloud’s smooth integration AfterShip Returns Center will be a step ahead in automating the hassle of addressing hundreds of return orders merchants receive every month. Customers can themselves submit a return request, select the item they would like to return, why they want to return it, how they would like to return it, and what resolution they are looking for. Customer satisfaction is the key to repeat sales and brand loyalty. With AfterShip Returns Center you can ensure your customers are getting what they had expected from you as an online brand when they placed an order at your store and a good returns policy is a testament to that.

Give your customers an engaging & seamless return experience to retain brand loyalty.