01. Grow steadily with future-forward innovation

With 66% of our 450+ team dedicated to R&D and over 20,000 paying customers, AfterShip empowers faster growth, robust integrations, and future-proof solutions trusted by global enterprises. As a Shopify Plus partner, AfterShip leads the industry in product innovation—recognized even by Shopify for our pace and commitment to merchants. Customers move from Loop to AfterShip for our deep understanding of merchant needs, flexible solutions, 
and the agile team behind the scenes that consistently delivers on its promises.

02. Streamline operations and unify CX with AfterShip's all-in-one solution

Unlike Loop, which depends on Wonderment to deliver the post-purchase experience, AfterShip offers a unified post-purchase solution with native integration across tracking, returns, shipping, and warranty management, all in one platform. While Wonderment has limited carrier support, AfterShip Tracking covers 1,200+ global carriers with faster updates, lower latency, and higher accuracy for a better CX. By minimizing tech stack complexity and ensuring consistent SLAs, AfterShip helps brands scale efficiently while delivering a seamless, connected, customizable customer journey.

03. Scale faster with the tailored solutions and support at every growth stage

AfterShip powers global brands like MCM, Mejuri, and Cotton On, helping them deliver better customer experiences while expanding across regions. With features like multi-store analytics, multi-language, and multi-currency support, we make it easy for growing businesses to scale seamlessly. Unlike Loop, AfterShip supports multiple stores under a single organization—eliminating the need to log in and out of separate accounts and significantly improving operational efficiency. Our solution connects effortlessly with 14+ eCommerce platforms, including headless commerce, and is fully self-serve—backed by 24/7 global support whenever you need it.

05. Resolve complex accounting challenges

eCommerce returns always raise issues in accounting due to the complexity of refunds, gift cards, and store credit distribution. AfterShip is at the forefront to solve this challenge. AfterShip Returns is the only returns solution that supports Shopify Store Credit API, which makes reconciliation easy as never before. Also, it supports both Stripe and Shopify payment at checkout, adding more flexibility for both merchants and shoppers, while Loop does not support Store credit API or Shopify checkout.

06. Frictionless returns and enhanced CX through ecosystem integrations

AfterShip Returns integrates with key Shopify apps like Klaviyo, Attentive, Gorgias, Rise.ai, ShipBob, ShipMonk, and ShipHero, enhancing CX across the board. With Gorgias AI, shoppers instantly receive real-time updates on return status and personalized return portal links with pre-filled order details, making returns faster and smoother than Loop. Additionally, with Shopify store credit refunds, customers can easily use credit for future purchases without manually entering any codes, creating a more delightful post-return shopping experience.

07. Drive more revenue with smarter exchanges

AfterShip outperforms Loop with its AI-powered exchange recommendations, offering dynamic, personalized incentives that significantly boost customer conversion. While Loop relies on a basic exchange flow, AfterShip’s advanced AI engine delivers smarter, more targeted upsell opportunities, maximizing revenue recovery with every return.

08. Seamless in-store returns with Shopify POS integration

Unlike Loop’s standalone POS app, which requires brands to switch between POS and Loop consistently to process a return, AfterShip Returns integrates directly with Shopify POS to support seamless in-store returns and exchanges in one portal. Brands have the flexibility to apply incentives for in-store exchange, manage inventory, and handle return fulfillment—all in one system—to deliver a frictionless omnichannel experience that drives revenue and customer loyalty.

09. Detect first-time fraudulent behaviors accurately to prevent loss

Unlike Loop’s rigid fraud framework, which relies on a single solution provider for its detection model and basic detection methods, AfterShip Returns offers adaptable, data-driven fraud detection enhanced by logistics-based verification. From weight discrepancy analysis to fake or expired tracking number detection and item grading, AfterShip helps merchants prevent revenue loss—supported by flexible condition configurations and integrations that adapt to evolving risk strategies. AfterShip integrates with more third-party fraud detection solutions, and has a built-in item grading feature in admin.

10. Centralized warranty solution for all channels

While Loop's warranty system can only identify and process orders from Shopify, AfterShip's solution centralizes warranty claims across all sales channels—including Shopify, Amazon, and more. With tailored workflows, dedicated warranty reasons, and resolution options that align with your warranty policy, AfterShip provides a superior customer experience and gives merchants actionable insights to reduce future warranty claims.