Returns Center features

Routing rules

Set up smart routing rules to ensure items are sent back to the right place at a minimal cost.

Routing rules
All rules in one place

All rules in one place

Keep your routing rules organized and let your operations team maintain returns easily.

Reduce operating costs

Reduce operating costs

Offer your preferred shipping methods based on rules to minimize the cost of returns.

Change rules anytime

Change rules anytime

Expansion to a new country or adding new carriers? No problem.

Works well with other platforms

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Shopify plus
Magento
Bigcommerce
Woocommerce
Squarespace

60%

60% of shoppers indicate that free return shipping is a key element of the best returns experience.

Flexible business rules

Flexible business rules

Easily configure rules for return routing to meet your business needs.

  • By countries or regions
  • By product types
  • By return reasons
  • By resolution types
  • By order tags
Flexible business rules
Auto or manual approval. Your choice.

Auto or manual approval. Your choice.

Want to set damaged items as free returns with manual approval? You can set that up easily.

Auto or manual approval. Your choice.
Country specific rules

Country specific rules

Want to use a different carrier or return address for different regions? We got you covered.

Country specific rules
Personalized return experience

Personalized return experience

Show customers different return methods and the cost of returns based on rules.

Personalized return experience

Give your customers an engaging & seamless return experience to retain brand loyalty.