aftership-returns-center

Pricing

All the support you need

Standard

Pricing

Free

Included in Essentials, Pro, Premium, and trial plans

Features

What's in Standard:

  • 24/7 live chat
  • 24/7 email support
  • Response time: 10 min (live chat) and 1 business day (email support)
  • Self-service help center

Silver

Pricing

20% of Returns Center plan

With a $200/mo minimum

Features

Everything in Standard, plus:

  • Response time: 10 min (live chat) and 2 hrs (email support)
  • Dedicated customer success manager
  • Dedicated onboarding manager
  • Account health checks
  • New feature updates
  • Best practice recommendations
  • 99.9% uptime SLA

Gold

Pricing

30% of Returns Center plan

With a $400/mo minimum

Features

Everything in Silver, plus:

  • Response time: 2 min (live chat) and 15 min (email support)
  • Critical issue updates every 30 min
  • Developer support
  • Implementation consultant
  • Key event management (e.g. BFCM)
  • Quarterly account reviews

All plans also include:

Apps & integrations
Multi-users ($10/user/month)
Multi-organizations
Developer support
ISO 27001 certification
GDPR compliance

Frequently asked questions

Why should I use Returns Center?

73% of shoppers say returns experience affects likelihood to buy again from a retailer. Give your customers an engaging and seamless return experience to retain brand loyalty.

How do I switch to another plan?

You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page.

Can I use my own carrier account for generating prepaid labels?

Yes, you can apply the negotiated rates of your courier accounts to generate prepaid labels. We support 18 carriers worldwide. Alternatively, you can also print discounted USPS return labels directly at Returns Center.

What payment methods do you support?

AfterShip Returns Center accepts all major credit and debit cards. You can modify existing payment methods from the billing page.

Give your customers an engaging and seamless return experience to retain brand loyalty.