- In-app automatic labels
Automatically generate prepaid return shipping labels for your customers without the need to install or integrate another app
- Branded returns page
Customize a returns page that fits your brand’s look and feel
- Email notifications
Proactively update customers on the status of their returns to drive loyalty and reduce inquiries
- Basic refunds and exchanges
Offer customers a refund to their original payment method or an exchange for a different size/color
- Basic routing rules
Offer various return shipping options based on custom return zones
- Return analytics
See detailed data on return reasons, refund values, and the amount saved from offering exchanges
- 1 carrier + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Flexible plans that grow with you
Returns
Automated returns tools that retain revenue and customers
Essentials
$23month
returns per month
$0.50 per extra return
Pro
$59month
returns per month
$0.50 per extra return
- Automatic returns approval
Accelerate and automate your return process with the option to automatically approve different types of returns
- In-app returns tracking
Track return shipments directly from the return request details page and easily filter returns by shipment status
- Refund to store credit
Provide refunds in the form of gift cards to keep customers shopping and reduce your losses
- Advanced return methods
Allow customers to return items to a physical store, or keep the items with green returns
- General eligibility rules
Set restrictions on when and what items can be returned
- Printerless returns (QR codes)
Give customers the option to return products with a QR code instead of printing a shipping label
- 3 carriers + USPS
Connect your own carrier account for return labels, and get discounted rates from USPS
Premium
$239month
returns per month
$1.00 per extra return
- Shipment status-triggered automations
Automate your returns management, including marking returns as received, issuing refunds, and creating exchange orders based on a return shipment’s status
- Embedded returns page
Give your customers a branded, seamless returns experience by embedding your returns page on your site
- Exchange for other items
Allow customers to exchange for other items, and incentivize exchanges over refunds by offering extra credit
- Exchange on store
Allow customers to browse anywhere on your online store to choose an exchange item
- Pre-built integrations
Seamlessly connect your store with our integrated tech partners
- Returns webhooks
Keep better track of returns by sending status updates to your CRM, ERP, and warehouse management systems
- 5 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
Enterprise
Custom
1,000+
returns per month
- Instant exchanges
Allow customers to get their exchange items sent immediately with a credit card authorization
- Enterprise single sign-on (SSO)
Improve security and make logging in easier for your members with OIDC- and SAML-based SSO
- Partial return of bundled items
Allow customers to return individual items instead of an entire bundle
- Returns API
Automate your return process and push order and product data to your branded returns page for easier returns and exchanges
- Custom API rate limit
Our API rate limit scales with your business
- Custom integrations
We'll help you integrate with your carriers, WMS, and ERP systems
- 31 carriers + USPS
Connect your own carrier accounts for return labels, and get discounted rates from USPS
Just starting your business? No problem! We have a Free plan which includes all our basic features. Choose Free
Trusted by the world’s leading brands
Flexible collaboration, advanced security
Try the team plan free for 7 days
Allow your team to work across AfterShip products, while retaining control and ensuring security.
Team
Member access for growing organizations
$10
per member / month
Key features:
- Access to all products
- 3 default roles
- Two-factor authentication (2FA)
- Single sign-on (Google, Shopify, BigCommerce)
Enterprise
Full customization and management options
Custom
Key features:
- Enterprise single sign-on (SSO)
- Custom roles and permissions
- Sub-organization management
- Member management API
Additional support and guidance
All plans include standard support
Upgrade to Silver or Gold for faster response times and expert advice to help your business run smoothly.
Silver
20%
of the product subscription fee
With a $200 / month minimum per product
Key features:
- Response time: 10 mins (chat) and 2 hrs (email)
- Dedicated onboarding manager
- Customer success manager
- Account health checks
Gold
30%
of the product subscription fee
With a $400 / month minimum per product
Key features:
- Response time: 2 mins (chat) and 15 mins (email)
- Critical issue updates every 30 mins
- Developer support
- Implementation consultant
Security and prebuilt integrations included
70 apps and integrations
Connect AfterShip with other applications easily, including Shopify, Magento, and WooCommerce.
ISO 27001 certification
The world’s most rigorous standards for managing information security and privacy.
GDPR compliance
We are GDPR compliant to protect data and privacy in Europe.
Frequently asked questions
Why should I use AfterShip Returns?
73% of shoppers say returns experience affects likelihood to buy again from a retailer. Give your customers an engaging and seamless return experience to retain brand loyalty.
How do I switch to another plan?
You can upgrade or downgrade the existing plan as your business requirements change. It can be changed from the billing page.
Can I use my own carrier account for generating prepaid labels?
Yes, you can apply the negotiated rates of your carrier accounts to generate prepaid labels. We support 18 carriers worldwide. Alternatively, you can also print discounted USPS return labels directly at AfterShip Returns.
What payment methods do you support?
AfterShip Returns accepts all major credit and debit cards. You can modify existing payment methods from the billing page.
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.