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How to drive revenue from returns?
Exchange! Give customers the option to exchange their returns with any item from your store. Seamless and customer-centric exchange options drive customer satisfaction, sales, and brand loyalty.
Drive repurchases
Drive exchanges from your returns to encourage repeat sales and retain revenue.
Simple setup
Easily configure exchange and returns settings to align with your returns policy.
Promote customer retention
Allows customers to exchange their returns for any item on your store that feels like shopping.
Works well with other platforms
42%
42% of customers made new purchases online while returning items.
A return experience that feels like shopping
Allows customers to find the right replacement with a one-click exchange.
- Exchange return items with any product
- Select available product variants for exchange
- Replace returns with the same itemNew
- Show in-stock variants only
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Recover lost revenue with additional sales
Send customers into another shopping spree. Allow them to choose any product in your catalog at the value of their current return order.
- Refund the excess return order value
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Offer bonus credits to encourage exchanges
Reward customers who choose to exchange instead of return with bonus credits.
- Offer free shipping for exchange orders
- Offer the original value of discounted items for exchange orders New
- Set custom shipping rates for exchange orders (coming soon)
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Allow refund to store credit
Offer refunds as store credits to encourage customers to come back again and shop more.
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Refund faster. Repurchase earlier.
Process partial or full refunds faster to boost customer loyalty and encourage repurchase.
- Refund automatically (Shopify & Shopify Plus)
- Issue gift card automatically (Shopify Plus)
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