Returns
Returns & Exchanges Shipment Tracking
Offer shoppers transparent returns & exchanges shipment tracking and timely processing. Delight your customers with a unified post-purchase experience.
Keep shoppers informed with branded return tracking
Offer convenience with return initiation from tracking pages
Address exceptions promptly with transparent returns & exchanges tracking
Expedite refunds & exchanges with status-triggered automation
Provide a unified post-purchase experience with integrated data insights
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Elevate customer satisfaction with transparent returns & exchanges tracking
Delays in receiving replacements or refunds and lack of shipment status visibility frustrate shoppers, leading to dissatisfaction and hindering future purchases. With AfterShip's native tracking capability, you can easily obtain accurate and real-time return shipment statuses without purchasing additional tracking software. Our automated features ensure timely returns processing based on shipment statuses, surpassing customers' expectations. With a unified back-end system, you can manage and analyze outbound and reverse logistics data on one dashboard, accessing valuable insights to optimize carrier performance and reduce return costs.
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Keep shoppers informed with branded return tracking
Give customers real-time visibility into their return shipments with a branded return tracking page that displays statuses, estimated delivery dates, and product recommendations. Keep the entire experience on brand with your logo, colors, and marketing assets. Take it further with branded email and SMS notifications that automatically update shoppers on return progress. Proactive communication reduces return shipment inquiries and builds trust through clarity.
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Offer convenience with return initiation from tracking pages
Include a “Request a return” button on your branded tracking page so customers can initiate a return after their package is delivered—without detours, extra steps, or switching to another portal. This frictionless process not only reduces customer effort but also saves your team time on handling support tickets. Protect satisfaction and brand trust when returns do happen.
Address exceptions promptly with transparent returns & exchanges tracking
Quickly access returns shipment statuses on the RMA detail page and use them to filter RMAs. This streamlined process empowers you to address returns exceptions promptly and respond to customer inquiries punctually. With the integration of AfterShip Tracking, you can obtain accurate and real-time return statuses at every step, from pre-shipment operations to transit stages.
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Expedite refunds & exchanges with status-triggered automation
Set up automation rules to trigger resolutions and return processes based on shipment statuses. Improve your customers’ return experience with faster resolutions. For example, you can create rules to automatically trigger refund actions when a return shipment is received or auto-create a replacement order in your store when the returned item is en route to your return location.
Provide a unified post-purchase experience with integrated data insights
When used together, AfterShip Tracking and Returns can allow you to sync return shipment data to Tracking and manage outbound and reverse shipments on one dashboard. An order lifecycle visibility lets you gain insights, including peak order times, estimated delivery dates, average processing times, and carrier performance. This visibility empowers you to increase order processing efficiency and secure warehouse slots, especially during peak seasons.
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Retailers using Returns & Exchanges Tracking to boost customer satisfaction
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"Addressing historically negative reviews of our returns experience, AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."
Rui Kojima
Aetrex Senior Director - eCommerce
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Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
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