aftership returns

Returns

Returns & Exchanges Shipment Tracking

Offer shoppers transparent returns & exchanges shipment tracking and timely processing. Delight your customers with a unified post-purchase experience.

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Address exceptions promptly with transparent returns & exchanges tracking

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Expedite refunds & exchanges with status-triggered automation

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Proactively engage shoppers with branded notificationsComing Soon

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Provide a unified post-purchase experience with integrated data insights

returns exchanges tracking overview
elevate customer satisfaction with transparent returns tracking

Elevate customer satisfaction with transparent returns & exchanges tracking

Delays in receiving replacements or refunds and lack of shipment status visibility frustrate shoppers, leading to dissatisfaction and hindering future purchases. 
 With AfterShip's native tracking capability, you can easily obtain accurate and real-time return shipment statuses without purchasing additional tracking software. Our automated features ensure timely returns processing based on shipment statuses, surpassing customers' expectations. With a unified back-end system, you can manage and analyze outbound and reverse logistics data on one dashboard, accessing valuable insights to optimize carrier performance and reduce return costs.

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50%

reduction in operational costs

Read their journey >

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52%

reduction in resolution time

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Address exceptions promptly with transparent returns & exchanges tracking

Quickly access returns shipment statuses on the RMA detail page and use them to filter RMAs. This streamlined process empowers you to address returns exceptions promptly and respond to customer inquiries punctually.

 With the integration of AfterShip Tracking, you can obtain accurate and real-time return statuses at every step, from pre-shipment operations to transit stages.

address exceptions promptly with transparent returns tracking
expedite returns with status triggered automation

Expedite refunds & exchanges with status-triggered automation

Set up automation rules to trigger resolutions and return processes based on shipment statuses. Improve your customers’ return experience with faster resolutions.

 For example, you can create rules to automatically trigger refund actions when a return shipment is received or auto-create a replacement order in your store when the returned item is en route to your return location.

Proactively engage shoppers with branded notifications

Coming Soon

Display return shipment statuses and EDD (Estimated Delivery Date) on the returns page and automatically inform shoppers through branded emails & SMS notifications. Alleviate customer anxiety with proactive communications. 

 In addition, if you are using both AfterShip Tracking and Returns, you can enhance customer convenience by allowing them to initiate return requests on the branded tracking page.

upgrade the tracking and returns experience
provide a unified post purchase experience with integrated data insights

Provide a unified post-purchase experience with integrated data insights

When used together, AfterShip Tracking and Returns can allow you to sync return shipment data to Tracking and manage outbound and reverse shipments on one dashboard. 

 An order lifecycle visibility lets you gain insights, including peak order times, estimated delivery dates, average processing times, and carrier performance. This visibility empowers you to increase order processing efficiency and secure warehouse slots, especially during peak seasons.

Retailers using Returns & Exchanges Tracking to boost customer satisfaction

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"Addressing historically negative reviews of our returns experience, AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."

Rui Kojima

Aetrex Senior Director - eCommerce

Learn more about Returns & Exchanges Tracking

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Blog

Soothe Shopper Anxiety and Streamline BFCM Chaos with AfterShip Returns Automation

Oct 2023

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Blog

How to Reduce WISMO Tickets

Mar 2024

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Blog

How to Excel at Managing Shopper Expectations During the Peak Season

Nov 2023

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