Returns & exchanges management software

Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.

Trusted by the world’s biggest brands

Why AfterShip Returns is your brand’s best choice

Recapture more revenue by encouraging exchanges

In-app or on-store exchanges, incorporating incentives like store credits
Streamlined returns experience with multiple conversion points to encourage product exchanges
Variant exchange and Shopify and Stripe Checkout support

Recapture more revenue by encouraging exchanges

In-app or on-store exchanges, incorporating incentives like store credits
Streamlined returns experience with multiple conversion points to encourage product exchanges
Variant exchange and Shopify and Stripe Checkout support

Manage returns across global carriers & 300K+ drop-off sites

Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
More than 9,000 Return Bars from Happy Returns supported in the U.S.

manage returns across global carriers k drop off sites

Manage returns across global carriers & 300K+ drop-off sites

Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
More than 9,000 Return Bars from Happy Returns supported in the U.S.

Easily automate complex return policies

Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems

Easily automate complex return policies

Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems

Convenient in-app reverse logistics management

Auto shipping label generation with 52 carriers worldwide without additional software
Returns & exchanges tracking without additional software purchase
Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping

Convenient in-app reverse logistics management

Auto shipping label generation with 52 carriers worldwide without additional software
Returns & exchanges tracking without additional software purchase
Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping

Your customers deserve a better returns experience

All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way.  With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.

Automated returns solution that retains revenue and customers

Recapture revenue
Reduce operational costs
Improve the returns experience

Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Return Fraud Management

New

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Learn more

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns & Exchanges Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

Learn more

Recapture revenue

Recapture revenue with product exchanges, fraud prevention, and partial refunds.

50%

revenue retained with exchanges

Key features

Refunds & Exchanges

Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.

Return Fraud Management

New

Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.

Learn more

Partial Returns & Bundles

Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.

Reduce operational costs

Reduce costs by centralizing and automating the returns process and gain relevant insights.

50%

reduction in returns processing time

Key features

Returns Management Dashboard

Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.

Automated Returns Processing

Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.

Workflow & Routing Rules

In-App Reverse Logistics

Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.

Analytics Dashboard

Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.

Improve the returns experience

Optimizes the returns experience to elevate brand engagement and drive future repurchases.

78%

open rate for returns emails

Key features

Branded Returns Experience

Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.

Returns Status Notifications

Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.

Returns & Exchanges Shipment Tracking

Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.

Learn more

Create your custom Returns demo to experience these features

How AfterShip Returns customers boost revenue and retention

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"AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."
Rui Kojima
Senior Director of eCommerce Aetrex
Read their journey >
"We wanted a consistent customer experience. We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”
Stephen Davis Hernandez
Digital Product Manager Fellow
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“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”
Nikolas Callas
Director of Operations Marc Nolan
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"With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."
Sarah D
Customer Service and Retention Manager Lume
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"Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."
Senior Director of eCommerce PELAGIC GEAR
Read their journey >