- In-app automatic labels
- Branded returns page
- Email notifications
- Basic refunds and exchanges
- Basic routing rules
- Return analytics
- 1 carrier + USPS
Returns
Returns & exchanges management software
Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.
Why AfterShip Returns is your brand’s best choice
Recapture more revenue by encouraging exchanges
- In-app or on-store exchanges, incorporating incentives like store credits
- Streamlined returns experience with multiple conversion points to encourage product exchanges
- Variant exchange and Shopify and Stripe Checkout support
Revenue-recapturing exchanges
Recapture more revenue by encouraging exchanges
- In-app or on-store exchanges, incorporating incentives like store credits
- Streamlined returns experience with multiple conversion points to encourage product exchanges
- Variant exchange and Shopify and Stripe Checkout support
Manage returns across global carriers & 300K+ drop-off sites
- Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
- More than 9,000 Return Bars from Happy Returns supported in the U.S.
Global network & convenience
Manage returns across global carriers & 300K+ drop-off sites
- Printless, QR code drop-off for major carriers, including FedEx, USPS, Royal Mail, & Canada Post
- More than 9,000 Return Bars from Happy Returns supported in the U.S.
Easily automate complex return policies
- Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
- RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems
Complete policy automation
Easily automate complex return policies
- Conditional resolutions, policy enforcement, stackable routing rules, and return rules for multiple and bulky items
- RMA creation, Advanced Shipping Notice (ASN) generation, and item receipt automation with preferred 3PL systems
Convenient in-app reverse logistics management
- Auto shipping label generation with 52 carriers worldwide without additional software
- Returns & exchanges tracking without additional software purchase
- Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping
In-app reverse logistics
Convenient in-app reverse logistics management
- Auto shipping label generation with 52 carriers worldwide without additional software
- Returns & exchanges tracking without additional software purchase
- Discounted shipping rate with USPS partners in the U.S. & smart carrier rate shopping
Your customers deserve a better returns experience
All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way. With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.
Automated returns solution that retains revenue and customers
Recapture revenue
Reduce operational costs
Improve the returns experience
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Return Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Recapture revenue
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Return Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Improve the returns experience
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Seamless integration
Leverage our global network of carriers to offer automated returns pickup, label generation, and 310,000+ returns drop-off locations. Our network of carriers covers 95% of customers worldwide.
Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request approval. Auto-trigger a status update upon return receipt. Gain enhanced inventory management at your 3PLs.
An efficient tech stack is essential for efficient operations. Integrate seamlessly to platforms such as BigCommerce, Gorgias, Klaviyo, Shopify, and WooCommerce without lengthy development.
Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.
Choose the perfect plan for your business
Essentials
from
$19
Features
Pro
from
$49
Features
- Automatic returns approval
- Multilingual return pages
- Refund to store credit
- Advanced return methods
- General eligibility rules
- Printerless returns (QR codes)
- 3 carriers + USPS
Premium
from
$199
Features
- Flexible auto-refund options
- Embedded returns page
- Exchange for other items
- Exchange on store
- Pre-built integrations
- Returns webhooks
- 5 carriers + USPS
Enterprise
from
Custom
Features
- Instant exchanges
- Enterprise single sign-on (SSO)
- Partial return of bundled items
- Returns API
- Custom API rate limit
- Custom integrations
- 31 carriers + USPS