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Your AfterShip Returns ROI Report

NOTE: This report was customized with your input. If you wish to change any input for an updated custom report, please visit our ROI calculator page .

Results Overview

AfterShip Returns is a returns management software that helps eCommerce retailers deliver a positive and customer-friendly experience for product returns and exchanges. By implementing AfterShip Returns, retailers have substantially lowered associated costs and increased revenues. In this report, with the data you provided–including AOV, order volume, return rate, and other data points–we can quantify the lost revenue recaptured, incremental revenue gained, and cost reduction you may realize by using AfterShip Returns in your business.

With

Lost revenue recaptured

(% from refund reduction)

Cost reduction

(87.5% from higher efficiency)

Your projected ROI (US$)

per year

Results based on the data points you provided:

Average Order Value (US$):

Annual orders:

Returns rate:

Time spent per return request ticket:

hour

Hourly wage per customer service staff member:

Platform you are using:

Your AfterShip Returns ROI Report

Lost revenue recaptured

Effective returns management is crucial for eCommerce retailers as returns not only mean lost sales, but also further reduce profitability with associated costs such as shipping and restocking fees. In addition, returns often create a negative customer experience.

Lost revenue recaptured

Baseline refund amount

Refund amount with AfterShip Returns

Incremental AOV

Reduction in “refund to original payment”

AfterShip Returns offers retailers refund alternatives such as store credits, replacements, and exchanges¹ to recapture revenue that would otherwise be lost. By converting returns through revenue recapture, retailers also maintain customer engagement and loyalty. retail partners who use AfterShip Returns have seen an average reduction of % in refunds to original payment, demonstrating the product’s effectiveness.

¹In the value recapture calculation, “exchanges” refers to the direct exchanges of products with the same prices.

Your AfterShip Returns ROI Report

Cost reduction

Returns management is unavoidable in any retail business, but high return costs can significantly impact profitability. Manual returns processing can lead to increased labor costs, reduced productivity, and decreased customer satisfaction, making it challenging to handle large volumes of returns and limiting scalability.

Cost reduction

Baseline staffing cost

Staffing cost with AfterShip Returns

Staffing cost saved annually

87.5%

Reduction in time spent on processing return requests

AfterShip Returns can help significantly reduce costs related to the returns process with its advanced automation solutions, including a centralized management portal, rule-based automation, and automated case resolutions. Clients who implemented AfterShip Returns have seen an 87.5% reduction in time spent processing return requests, demonstrating the solution’s effectiveness in reducing labor costs and improving productivity.

“With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour. I have a lot more time to listen to customers and make sure they’re happy with their purchase.”

Customer Service and Retention Manager, Lume

Your AfterShip Returns ROI Report

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Notes: The report was generated based on global benchmark data from our customers. It is for reference only and should not be used as the sole basis for decision-making. Actual results may vary depending on multiple factors, such as market conditions, customer base, competition, industry, region, etc. As such, exact results from the ROI Calculator and this report are not guaranteed nor implied in your use of AfterShip Returns.