In this age where everything has gone digital, retailers have a multitude of ways and places at their disposal to reach, interact, and engage with their customers. Each year, retailers get new opportunities to make the customer experience better for shoppers. As new opportunities continue to pool in, it has become even more critical for retailers to be strategic and sure about which channel and tactic to use to continue driving the wave of conversions. Brands need to focus on how, when, where, and how often they should interact with their customers, or risk ruining the customer experience and losing out on potential sales and revenue.
In this highly enlightening discussion, AfterShip’s CMO—Andrew Chan, and Harry’s Customer Experience Manager—Darren Major shared their insights on how post-purchase experience can help brands tackle global shipping delays, improve customer experience, and enhance customer response time.
What You’ll Learn:
Watch the full conversion to learn more about
- Using post-purchase experience to improve customer experience
- How proactive communication can do wonders in the events of delivery and shipping delays
- How end-to-end order visibility can set your customer support team up for success
- Which post-purchase experience trends you need to snap up to improve the overall experience for your shoppers