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Returns
Pelagic Gear - Read their success story
AfterShip Returns Demo Tool
AfterShip Returns enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.
The demo may fail to generate due to network issues.
Returns Center
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Returning a gift?
We accept returns of unused and undamaged items according to our return policy.
View full policy)
Why AfterShip Returns
Immediately after a purchase, customers already want to know when their package will arrive. The excitement can quickly fade with scattered updates, shipment incidents, and delayed arrivals.
Recapture revenue
Recapture returned revenue with exchanges, incentives, and partial refunds.
- Exchange for other items
- Incentivized exchanges
- Refund to store credit
- Partial returns for bundles
- In-store returns
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Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
- Returns management dashboard
- Rule-based automation
- Return eligibility rules
- Automated resolutions
- Analytics dashboard
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Improve the returns experience
Create a thoughtful return experience to increase brand engagement and drive future repurchases.
- Branded returns page
- Returns status notification
- 310,000+ drop-off locations
- Single or multi-package labels
- Green returns
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Returns ROI calculator
1. Please tell us about your business
Annual orders (total)
Average order value (US$)
$
Return rate
%
Time spent per return request ticket (hours)
Hourly wage per customer service staff member
$
2. Please choose the platform you are using
Your projected ROI (US$):
$109,463
per year
Lost revenue recaptured
Revenue retained from refund alternatives (store credit, replacement, exchange)
$46,800
Incremental revenue
Upsell revenue from exchange for other items
$25,475
Cost reduction
Manpower cost saved annually
$37,188
We collect data as customers interact with us via our websites or use AfterShip’s subscription services. When we collect and how we use the information are all described in our Privacy Policy.
Choose the perfect plan for your business
Essentials
Core features and analytics
from
$9
/month
Features
- Newsletter campaigns
- Email flow builder
- Campaign and customer analytics
- Email notifications
- eCommerce and ESP integrations
- Remove AfterShip branding
Pro
Advanced tools to do more
from
$99
/month
Features
- Upsell popups
- Unique coupon codes
- Email product recommendations
- Countdown timers
Premium
Powerful AI-driven features
from
$149
/month
Features
- Customer segmentation
- Onsite product recommendations
- AI-powered recommendations
- Advanced automated email flows
- Email A/B testing
Enterprise
Full customization and support
Custom
Features
- Robust APIs
- Enterprise single sign-on (SSO)
- ESP migration
- Dedicated customer success manager
- Dedicated onboarding manager
- Silver support plan