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- Branded warranty page and notifications
- Product recall
- Warranty management dashboard
Warranty
Warranty management software
Warranty automation that eliminates manual processes, enhances the customer experience, and improves product strategy with unlock insights.
Trusted by the world’s biggest brands
Retailers and shoppers need streamlined warranty claims
Warranties and recalls are key to safety for customers and businesses. However, the process can be tedious with difficult submission methods and poor communication. While some companies consider scaling their warranties using return solutions, these don't efficiently ship repairs or replacements, often necessitating further customer service intervention. AfterShip Warranty provides a separate, comprehensive platform for managing warranty and recall claims. This solution expedites resolution processes through proactive alerts, efficient reverse logistics, and tailored information gathering, transforming a challenging aspect into a positive customer experience.
Automated warranty management tools improving customer and retailer experience
Eliminate manual processes
Enhance the customer experience
Unlock warranty insights
Accelerate warranty and recall processing with a self-serve warranty portal and reverse logistics.
Up to 55%
reduction in warranty costs after integrating warranty management solution
Key features
Warranty Reverse Logistics
Streamline reverse logistics by enabling shipping label auto-generation and upload for shopper shipment, repair, and replacement. Simplify shopper drop-off with clear instructions and information.
Warranty Management Dashboard
Centralize warranty requests and take action with approvals, rejections, and logistics management. Automate the entire warranty process to reduce lengthy lead times and save costs.
Omnichannel Warranty Claims
Accept warranty requests for purchases across channels, including physical locations and third parties like retailers and dealers. Speed up processing by consolidating requests into one system.
Eligibility Rules
Cut down on return fraud and auto-reject ineligible items or requests based on factors like return window or product type. Clearly outline item eligibility to set shopper expectations.
Reduce warranty or recall-related support tickets with a branded experience and proactive status notifications.
50%
of shoppers would return to retailer with a good warranty experience
Key features
Branded Warranty Page
Empower shoppers to self-submit warranty claims, collecting all necessary info with a fully customizable page. Deliver a streamlined experience while strengthening brand consistency.
Warranty Notifications
Keep shoppers updated at each stage of the warranty process through automated notifications. Leverage proactive updates to reduce warranty-related customer service tickets and boost shopper trust.
Product Recall
Maintain shopper trust by enabling self-service recall requests. Reduce request workload, quickly resolve issues, and improve shopper satisfaction with centralized recall management.
Warranty Resolutions
Reassure shoppers with customizable resolutions that align with your warranty policy, like repairs and replacements. Leverage unified logistics to seamlessly ship these resolutions to the customer.
Improve products and the shopper experience with claim, issue identification, and resolution insights.
Up to 80%
improvement in product quality due to warranty insights
Key features
Analytics Dashboard
Reduce warranties and improve products with an intuitive dashboard, at-a-glance insights, and historical data. Track warranties in one place and analyze vital data for long-term success.
Issue Identification
Set up relevant warranty reasons and unlock deeper issue insights with photo uploads and problem descriptions. Categorize products to analyze common issues and expedite product improvements.
Eliminate manual processes
Accelerate warranty and recall processing with a self-serve warranty portal and reverse logistics.
Up to 55%
reduction in warranty costs after integrating warranty management solution
Key features
Warranty Reverse Logistics
Streamline reverse logistics by enabling shipping label auto-generation and upload for shopper shipment, repair, and replacement. Simplify shopper drop-off with clear instructions and information.
Warranty Management Dashboard
Centralize warranty requests and take action with approvals, rejections, and logistics management. Automate the entire warranty process to reduce lengthy lead times and save costs.
Omnichannel Warranty Claims
Accept warranty requests for purchases across channels, including physical locations and third parties like retailers and dealers. Speed up processing by consolidating requests into one system.
Eligibility Rules
Cut down on return fraud and auto-reject ineligible items or requests based on factors like return window or product type. Clearly outline item eligibility to set shopper expectations.
Enhance the customer experience
Reduce warranty or recall-related support tickets with a branded experience and proactive status notifications.
50%
of shoppers would return to retailer with a good warranty experience
Key features
Branded Warranty Page
Empower shoppers to self-submit warranty claims, collecting all necessary info with a fully customizable page. Deliver a streamlined experience while strengthening brand consistency.
Warranty Notifications
Keep shoppers updated at each stage of the warranty process through automated notifications. Leverage proactive updates to reduce warranty-related customer service tickets and boost shopper trust.
Product Recall
Maintain shopper trust by enabling self-service recall requests. Reduce request workload, quickly resolve issues, and improve shopper satisfaction with centralized recall management.
Warranty Resolutions
Reassure shoppers with customizable resolutions that align with your warranty policy, like repairs and replacements. Leverage unified logistics to seamlessly ship these resolutions to the customer.
Unlock warranty insights
Improve products and the shopper experience with claim, issue identification, and resolution insights.
Up to 80%
improvement in product quality due to warranty insights
Key features
Analytics Dashboard
Reduce warranties and improve products with an intuitive dashboard, at-a-glance insights, and historical data. Track warranties in one place and analyze vital data for long-term success.
Issue Identification
Set up relevant warranty reasons and unlock deeper issue insights with photo uploads and problem descriptions. Categorize products to analyze common issues and expedite product improvements.
Seamless integration
Leverage our global network of carriers to offer automated label generation and drop-off return services. Our network of carriers covers 95% of customers worldwide.
Seamless integration to your eCommerce store is essential for smooth operations. Integrate seamlessly into platforms such as Shopify, Shopify Plus, BigCommerce, and Magento without lengthy development.
Customized pricing tailored for your business
Enterprise
Custom
Features
- Omnichannel warranty claims
- Warranty reverse logistics
- Eligibility rules
Recognized by customers for exceptional service
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