Delivering Success in2021

Despite another challenging year for logistics, by working together we delivered amazing eCommerce experiences all around the world.

AfterShip logo
01

You stayed on track

This year we’ve tracked shipments to every single country in the world.

0million

tracked shipments in the U.S

0%

of shipments went international

02

You spread good news

Retail therapy has continued to work wonders in 2021. And nothing makes customers happier than knowing exactly where their delivery is and when it will arrive.

Did you know?

You sent 200 million notifications to customers.

16% of shoppers visited your store via notifications.

03

You kept in touch

In 2021, customers checked their tracking page an average of 3 times. That was 3 more opportunities to show them how cool your brand and products are.

Did you know?

Customers saw nearly 1 billion branded tracking pages.

You gave 400 million product impressions.

04

We came together

For 10,000+ companies this year, post-purchase evolved from a ‘nice-to-have’ into a critical part of their customer experience.

KylieskinEbayEtsyGoodfoodGymsharkLivingproof

Did you know?

Over 200,000 organizations use AfterShip.

05

We grew the family

The number of supported carriers we work with rose again this year to over 900. No matter who you partner with, we can help you provide a world-class post-purchase experience.

Top 5 carriers

❶ USPS
❷ UPS
❸ FedEx
❹ DHL
❺ Australia Post

Did you know?

We now support 932 carriers. We work with 128 technical partners.54% of all shipments were made by the top 5 most popular carriers.

06

You fulfilled a promise

As always, the top customer concern was when their package would arrive. Through the year, AfterShip helped over 200,000 organizations answer this question.

Did you know?

In 2021, 1 in 5 deliveries was delayed because of the COVID-19 pandemic.

07

We kept a secret

This year we either earned or renewed certifications that ensure your data is safe with us.

ISO 27001
certification

GDPR/CCPA
compatible

Why not make your 2022
New Year’s Resolution
to provide your customers with an incredible post-purchase experience?