Despite another challenging year for logistics, by working together we delivered amazing eCommerce experiences all around the world.
This year we’ve tracked shipments to every single country in the world.
tracked shipments in the U.S
of shipments went international
Retail therapy has continued to work wonders in 2021. And nothing makes customers happier than knowing exactly where their delivery is and when it will arrive.
You sent 200 million notifications to customers.
16% of shoppers visited your store via notifications.
In 2021, customers checked their tracking page an average of 3 times. That was 3 more opportunities to show them how cool your brand and products are.
Customers saw nearly 1 billion branded tracking pages.
You gave 400 million product impressions.
For 10,000+ companies this year, post-purchase evolved from a ‘nice-to-have’ into a critical part of their customer experience.
Over 200,000 organizations use AfterShip.
The number of supported carriers we work with rose again this year to over 900. No matter who you partner with, we can help you provide a world-class post-purchase experience.
Top 5 carriers
❺ Australia Post
We now support 932 carriers. We work with 128 technical partners.54% of all shipments were made by the top 5 most popular carriers.
As always, the top customer concern was when their package would arrive. Through the year, AfterShip helped over 200,000 organizations answer this question.
In 2021, 1 in 5 deliveries was delayed because of the COVID-19 pandemic.
This year we either earned or renewed certifications that ensure your data is safe with us.