Return Care

Give free returns and offset the cost

Free returns increases checkout conversion, but shipping costs eat into your margins. With Return Care, shoppers pay a small fee to unlock free returns. The collected fees cover return label costs.

Boost checkout conversion

Offer free returns to remove checkout hesitation. Shoppers buy more with confidence and you see higher conversion.

Offset your return shipping costs

Shopper pay a small upfront fee to cover their own return labels, so you don’t have to pay out of pocket.

Get Returns Premium plan for free

With the Return Care model, access AfterShip’s Premium features—branded portal, automation, and unlimited returns—at $0 per month.

How it works

Shopper opt in

Shoppers can add Return Care to their orders for a small fee. If they need to return something later, they get free return labels.

Offset the cost

The collected fees are shared between you and AfterShip. Your share helps pay for return labels, so you don’t absorb the full cost.

Keep the profit

We help maximize shopper opt-in rates, so more shoppers opt-in than return. That means you keep the remaining extra revenue as pure profit.

Why it works

Data from AfterShip merchants shows that shoppers are often willing to pay a small fee upfront for easier returns. These opt-ins fully cover the return shipping costs, keeping your margins completely safe.

Up to

73%

shopper opt-in rate

100%

return label costs covered

Frequently asked questions

What if the customer did not opt-in to Return Care? Do they still get free returns?

Customers that do not use Return Care can still submit returns through the return portal. However, they will be subject to pay the cost of return.

Are customers willing to pay to secure free returns?

Yes. Current AfterShip Return Care and Protection users see a 50%+ shoppers opt-in rate.

Is Return Care easy to set up?

Yes, just install the Return Care widget and add a payment method. You have a 14-day setup window to activate.

Is this Return Care model compliant with Shopify?

100%. It fully complies with all of Shopify's checkout and app policies.

Can I bundle this with package protection?

Yes. Return Care pairs perfectly with AfterShip Protection to cover your customers from lost or damaged packages. This gives shoppers more confidence and peace-of-mind to buy.