Malomo vs AfterShip
Finding the perfect post-purchase software is essential for guaranteeing customer loyalty and retail success. This page compares AfterShip, a leading post-purchase platform for enterprise retailers, with a newcomer Malomo to find the best fit for your needs.
Overview
Wondering how Malomo stacks up against AfterShip in your search for the right post-purchase platform? Both solutions offer shipment tracking capabilities. AfterShip excels with enterprise retailers and offers comprehensive features, while Malomo caters to SMBs and focuses on shipment tracking.
Differences in how the products and features, analytics, APIs, carriers, and platform integrations were developed become apparent. This page will help you understand the differences between AfterShip and Malomo, helping you make the right decision.
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What does AfterShip do?
AfterShip is a post-purchase customer experience platform that helps retailers improve customer loyalty through a full suite of software—shipment tracking, returns management, estimated delivery prediction, multi-carrier shipping, shipping protection, and carbon footprint accounting. It has natively integrated with mainstream eCommerce platforms, including Shopify, Shopify Plus, Salesforce Commerce Cloud, NetSuite, Magento, and BigCommerce. And it also offers seamless integration with platforms like Klaviyo, Yotpo, Gorgias, and more. AfterShip's products are all built in-house to ensure a consistent user experience. For example, it provides an built-in shipping notification function, so merchants do not need to spend extra on other Email Service Providers (ESP). AfterShip partners with over 1000+ carriers. It is the pioneer to develop multi-carrier tracking API, empowering the top retailers and fortune 500 companies to provide Amazon-like tracking experience at scale.
An overview of AfterShip Tracking
AfterShip Tracking is built within AfterShip's all-on-one post-purchase platform. It includes real-time tracking, a shipment visibility dashboard, fully customizable branded tracking pages, rule-based shipment notifications, comprehensive delivery performance reports, and customer engagement reports. AfterShip Tracking delivers a consistent brand experience to brands with a custom domain and iFrame. Brands can also develop their tracking pages in-house by using API to sync the shipment status from AfterShip Tracking. With the headless architecture, brands can focus on making front-ends for omnichannel and delivering consistent experiences through headless tracking pages.
What does Malomo do?
Malomo specializes in order tracking for Shopify and Shopify Plus platforms and relies on third-party solutions such as Loop Returns for returns management. Malomo's features cater to growing brands but lack an built-in shipping notification function, requiring users to spend extra on third-party integrations like Klaviyo. Malomo only has 75 carrier integration as of Apr 13th, 2023, which can be challenging for global enterprise brands.
An overview of Malomo
Malomo offers an order-tracking solution to Shopify brands. It provides branded tracking, a shipment visibility dashboard, and a basic shipping performance report. Malomo itself doesn't offer shipment notifications unless integrated with Klaviyo. It does not provide customer engagement reports for brands to analyze branded tracking page performance or notification engagement. Brands can use Malomo to build Shopify tracking pages and headless tracking pages.
Pricing comparison
To better understand the difference in cost between AfterShip and Malomo's tracking software, let's compare their prices and decide which one is ideal for your business.
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AfterShip Tracking
AfterShip Tracking offers both public plans and Enterprise plans (source). Free plans and free trials are available with AfterShip Tracking, so businesses of all sizes can test without contacting our sales team.
AfterShip Tracking's Premium and above plans offer advanced features such as AI-powered EDD, carrier auto-correction, AI product recommendations, event-triggered notifications, enterprise single sign-on (SSO), custom integrations, and more. AfterShip's Account Executives and Solution Architects provide tailored solutions for enterprise needs, while a dedicated customer success manager and account health checks ensure ongoing support.
Malomo
Malomo offers public plans and a custom pricing plan, but no free plan or trial is available. A complete comparison table of Malomo's plans is not provided, making it hard for businesses to estimate costs and choose the right features. Even in Malomo's highest-tier plan, advanced features like AI-powered EDD, carrier auto-correction, AI product recommendations, event-triggered notifications, and enterprise SSO are not listed on the website. There's no indication on the website whether Malomo provides dedicated onboarding managers, customer success managers, or implementation consultants for enterprise users either.
A quick company overview
You need a reliable partner to help you grow and scale. So take time to get to know the company that will hold hands with you in your post-purchase management journey. See how AfterShip and Malomo compare on a company level.
AfterShip | Malomo | |
Year founded | 2012 (source) | 2018 (source) |
Number of employees | 450 (source) | 30+ (source) |
Number of customers | 20,000+ paid customers (source) | Not available publicly |
Number of carriers integrated | Native integrations with 1,000+ carriers (source) | 75 (source) |
Number of technology platforms integrated | 70 (source) | 50+ (source) |
Status in Shopify ecosystem | Official app with avg 4.7/3,770 reviews as of Mar 27, 2023 (source) | Custom app. Not found from Shopify app store |
Security and privacy | SOC 2 compliant, ISO 27001 certified, GDPR compliant (source) | Not found on the website |
Switching from Malomo to AfterShip Tracking
AfterShip provides a dedicated Solutions Architect to help ensure a seamless transition from Malomo to AfterShip without data loss.
Step 1. Plan
Formulate a plan to build the post-purchase system you need. Think about your desired features and the integration with your current tool.
Step 2. Migrate
Move your data to AfterShip with the help of a Solutions Architect. You can include customer data, workflows, and reports.
Step 3. Test
Set up the system the way you want, then test, and preview the design before rolling it out. You can configure workflows, dashboards, and more.
Step 4. Scale
Once everything is running smoothly, you can duplicate your custom settings as needed to meet the demands of your growing business.
Recognized by industry, loved by customers
How AfterShip Customers Are Breaking Through the Noise
“We use AfterShip data to target where are our customers are, what regions and lanes we are missing on, and to identify where’s our opportunity to improve our service month over month.”
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“We’ve had a lot of customers reaching out to us saying, “Wow, what a great service!” rather than coming to us when that's a problem.”
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"We knew there was a disconnect and AfterShip provided us with the data to formulate a strategy to approach the issue."
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"AfterShip is the most advanced shipment tracking solution in the market. It only took 1-2 weeks for our engineers to implement."
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"Our work with AfterShip is an important part of our mission to make cross-border shopping easy. "
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