Leveraging the Post-Purchase Experience to Build Brand Loyalty


Whether your customers will buy again from your store or recommend your brand to their family and friends depends significantly on how delightful their post-purchase experience was.

Post-purchase experience is increasingly becoming synonymous with brand identity, loyalty, and trust. Ecommerce merchants must utilize the post-purchase experience to build a strong brand image, increase revenue, and eliminate friction.

AfterShip’s Strategic Partnerships Lead, Joe Wyatt, interacted with D2CX and shared some best practices for building a seamless post-purchase strategy based on his 8+years of industry experience.

What You’ll Learn:

Watch the webinar to learn more about :

  • The importance of post-purchase in the shopping journey
  • The best practices to take your post-purchase journey to the next level
  • How to eliminate the points of friction along the post-purchase journey
  • The importance of brand building


Joe Wyatt

Joe Wyatt

Strategic Partnerships

View recording

Create a world-class post-purchase experience

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