Offer free returns without the cost
Free returns win more checkouts but come at an operational cost. With Return Care, shoppers pay a small fee at checkout to unlock free returns. AfterShip handles the labels, and you deliver a smooth returns experience with zero cost.
Offer free returns at zero cost
Shoppers pay a small fee to unlock free returns. AfterShip handles the labels. You never pay out of pocket and carry none of the risk.
Get the Premium Returns plan for $0
Run the same returns stack as Mejuri, Aetrex, and Fellow — branded returns portal, automation, AI-powered exchanges, fraud prevention, and advanced analytics, all at $0/month.
Boost checkout conversion
Free returns remove checkout hesitation. Shoppers buy with more confidence, lifting conversion and AOV.
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How it works
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Shoppers opt in
At checkout, shoppers add Return Care for a small fee to unlock free returns later. The flow is seamless and lifts buyer confidence.
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AfterShip handles the labels
AfterShip collects the fee and handles the return labels when a shopper returns. Returns from shoppers who didn't opt in follow your policy.
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You save on every return
Manage your returns at no cost. Automate return policy, drive exchanges, and deliver a smooth return experience without adding a line to your bill.
Why it works
Data from AfterShip merchants shows shoppers are often willing to pay a small fee upfront for easier returns — and those fees fund the entire returns experience, so your margins stay completely safe.
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Frequently asked questions
What if a shopper doesn't opt in to Return Care? Do they still get free returns?
Shoppers who don't opt in can still submit returns through your portal, but it's your call how to handle them: charge a cost of return, or offer another return-label solution per your policy.
Are shoppers actually willing to pay to secure free returns?
Yes. Across AfterShip merchants, up to 73% of shoppers opt in — they value the peace of mind of guaranteed free returns.
Is the Return Care model compliant with Shopify?
Yes. Return Care is built to work within Shopify's requirements.
Can I bundle this with shipping protection?
Yes. Return Care pairs perfectly with AfterShip Protection to cover your customers from lost or damaged packages. This gives shoppers more confidence and peace-of-mind to buy.
Close the post-purchase revenue gap
Connect with our eCommerce experts to see how AfterShip can transform your customer journey.
