Offer free returns at zero cost
Shoppers pay a small fee to unlock free returns. AfterShip handles the labels. You never pay out of pocket and carry none of the risk.
Get the Premium Returns plan for $0
Run the same returns stack as Mejuri, Aetrex, and Fellow — branded returns portal, automation, AI-powered exchanges, fraud prevention, and advanced analytics, all at $0/month.
Boost checkout conversion
Free returns remove checkout hesitation. Shoppers buy with more confidence, lifting conversion and AOV.
Earn a share of every opt-in
When shoppers pay to unlock free returns, you keep a share of that fee that adds up to a steady stream — with nothing extra to manage.
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How it works
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Shoppers opt in
At checkout, shoppers add Return Care for a small fee to unlock free returns later. The flow is seamless and lifts buyer confidence.
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AfterShip handles the rest
AfterShip collects the fee and handles the return labels when a shopper returns. Returns from shoppers who didn't opt in follow your policy.
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You save and earn
You get our returns Premium plan for free, and keep a share of every opt-in fee. Zero cost, all upside.
Why it works
Data from AfterShip merchants shows shoppers are often willing to pay a small fee upfront for easier returns — and those fees fund the entire returns experience, so your margins stay completely safe.
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What if a shopper doesn't opt in to Return Care? Do they still get free returns?
Shoppers who don't opt in can still submit returns through your portal, but it's your call how to handle them: charge a cost of return, or offer another return-label solution per your policy.
Are shoppers actually willing to pay to secure free returns?
Yes. Across AfterShip merchants, up to 73% of shoppers opt in — they value the peace of mind of guaranteed free returns.
Is the Return Care model compliant with Shopify?
Yes. Return Care is built to work within Shopify's requirements.
Can I bundle this with shipping protection?
Yes. Return Care pairs perfectly with AfterShip Protection to cover your customers from lost or damaged packages. This gives shoppers more confidence and peace-of-mind to buy.
