/ Gorgias

Gorgias Integration with AfterShip Returns

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.

Why integrate with Gorgias

AfterShip's integration with Gorgias allows support agents to access real-time shipment tracking data when responding to customer support tickets and live chat messages. Brands can keep their support teams informed and expedite ticket response times.

This native integration will allow users to sync all return-related data and inject return statuses directly into shopper interactions.

Use cases

Sync real-time return statuses

Automatically retrieve the latest AfterShip Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets, equipping your support agents with the most accurate information.

Inject return statuses directly

Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Respond manually or send automated email replies with all return details right next to the ticket.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Returns	Data flow	Gorgias
RMA		RMA

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Integrates with

returns

Resources & links

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