/ Gorgias

Gorgias Integration with AfterShip Returns

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.

Gorgias is an eCommerce helpdesk and live chat solution with shopper query automation and fast support.

Tracking Returns

Why integrate with Gorgias

AfterShip's integration with Gorgias allows support agents to access real-time return status and related info when responding to customer support tickets and live chat messages. Brands can keep their support teams informed and expedite ticket response times.

Integrating AfterShip Returns with Gorgias AI agent, brands can inject return status and return portal deeplinks into AI-powered responses, further automating routine support for return initiations and WISMR inquiries.

Use cases

Sync real-time return statuses

Automatically retrieve the latest AfterShip Returns RMA status and relevant return details. Infuse data and visibility into customer support live chat and tickets, equipping your support agents with the most accurate information.

Inject return statuses directly

Pull up all return details with shopper emails and inject responses into Gorgias live chats and tickets with just one click. Respond manually or send automated email replies with all return details right next to the ticket.

Automate return-related support with Gorgias AI agent

Empower Gorgias AI agent to provide instant return status updates or send pre-populated return portal links based on customer inquiries. Eliminate manual handling of WISMR tickets and initial return requests, reducing support workload while delivering a frictionless customer experience.

Shared data

When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.

AfterShip Returns	Data flow	Gorgias
RMA status		RMA status
Return shipment status		Return shipment status

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Integrates with

returns

Resources & links

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