Kustomer Integration with AfterShip
Kustomer is an eCommerce CRM and helpdesk solution with shopper query automation and fast support.
Why use AfterShip Tracking with Kustomer
AfterShip's integration with Kustomer provides support agents with access to real-time shipment tracking information when addressing customer support tickets and live chat inquiries. This integration enables brands to consolidate shipment information and accelerate the response time for tickets. AfterShip's integration with Kustomer provides support agents with access to real-time shipment tracking information when addressing customer support tickets and live chat inquiries.
Use cases
Sync real-time tracking data
Integrate AfterShip's shipment tracking data into Kustomer to provide real-time updates and quick order lookup. Enhance data visibility across customer support channels including live chat and support tickets, arming agents with precise information.
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Inject shipment statuses directly
Retrieve complete shipment details using shopper emails and incorporate them into Kustomer live chats and support tickets with a single click. Choose to reply manually or automate email responses containing all relevant shipment information directly alongside the ticket.
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Shared data
When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.
| AfterShip Tracking | Data flow | Kustomer |
| Shipment |  |
Shipment |