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You can reach out to DTDC by these ways:
- Raise a service query
- Contact +91- 73 0577 0577
- Mail to [email protected]
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About DTDC India
DTDC is an Indian courier delivery services company that was founded in 1990. The company provides both domestic and international delivery services, as well as e-commerce logistics and warehousing solutions. DTDC operates through a network of over 7,000 franchisees and channel partners across India, with a presence in over 240 countries worldwide. The company offers a range of services, including express delivery, cargo, and surface transportation.
Contact DTDC customer care
DTDC India provides customer service and support to assist customers with tracking and delivery issues. Customers can reach out to DTDC through phone or email during business hours, which are Monday to Saturday from 09.30 AM to 06.00 PM IST. The customer service team is available in English, Hindi, and regional languages. Standard call charges apply.
DTDC service types and service areas
DTDC provides various services to its customers. Here are some of the service types offered by DTDC:
Express Parcels
DTDC's Express Parcels Vertical provides domestic courier services for documents and parcels of all sizes, with a delivery network that covers 96% of India's population. The services under the Express Parcels vertical:
- Express Standard: safely transports parcels using multi-modal logistics and optimizes pick-up and drop-off timings to provide cost-effective express delivery.
- Express Premium: This service offers an efficient solution for urgent delivery needs with its day-definite and time-definite services. Leveraging collaborations with major airlines, the service ensures fast turnaround times to meet tighter delivery schedules for customers.
- DTDCShipAssure™ : a reliable service that enables customers to book Express Premium shipments with the assurance of timely delivery. The service provides a 100% Money Back Guarantee in the event of a failure to deliver within the Expected Date of Delivery. DTDCShipAssure™ is a promise from DTDC to refund the entire booking amount to customers if delivery is not made on time.
International shipments
DTDC offers international shipping solutions to over 220 destinations, utilizing partnerships with global companies and our own offices in key commerce hubs worldwide. The range of services caters to both individuals and businesses, with options that prioritize speed for time-sensitive shipments and more cost-effective solutions that optimize both speed and cost. Here are the various international shipping services DTDC offer:
- Premium Express: This service offers a reliable solution for time-sensitive documents and parcels, ensuring delivery within a defined timeframe. The modern tracking technologies enable end-to-end parcel tracking from pick-up to delivery, providing customers with complete visibility throughout the shipping process.
- Priority Express: a solution that offers a cost-effective international shipping option that balances speed and cost, although without a time-definite assurance.
- Import Express: DTDC offers a custom import service designed to streamline the process for international customers importing into India.
- E-commerce Solutions: DTDC provides international shipping services for e-commerce companies, utilizing both private and postal delivery networks to enable efficient international deliveries.
- Freight Forwarding: DTDC partners with top global players in the transport and logistics industry to deliver custom air and sea freight solutions at competitive prices for international commercial shipments.
- Domestic Service: China Post provides coverage across mainland China, including provinces, autonomous regions, and municipalities. It also serves Hong Kong, Macau, and Taiwan.
- International Service: China Post has an extensive international presence and offers its services to most countries and regions worldwide. This includes North America, Europe, Asia-Pacific, Africa, and Latin America.
DTDC Tracking Number Format & Examples
DTDC tracking number is consist of a format typically starting with one capital letter followed by an 8-digit number. You can find your tracking number on your DTDC receipt or shipping label. Sample of DTDC tracking numbers: D56850543
Frequently Asked Questions
How can I track my courier in DTDC?
You can track your courier in AfterShip DTDC package tracking by entering your DTDC tracking numbers. Also, you can go to DTDC website to track.
You can also track your shipment through SMS or email using DTDC's SMS Tracker or Email Tracker services.
How can I track my exact location of DTDC?
You can track your DTDC package on the AfterShip DTDC package tracking or the AfterShip mobile app. AfterShip allows you to track your DTDC shipment in real-time and notifications via email or SMS without having to check its location constantly.
How long does DTDC tracking delivery take?
The delivery time for DTDC tracking depends on various factors such as the shipping destination, the type of service chosen, and any customs clearance procedures that may be required.
DTDC offers a range of services with different delivery times, including express services for urgent shipments and economy services for less time-sensitive shipments. It is best to check with DTDC directly or use their online tracking system to get the most up-to-date information on delivery time for your specific shipment.
Is DTDC available in USA?
Yes, DTDC is available in the USA through its subsidiary, DTDC Express Inc. The company has been operating in the USA since 2004 and offers international parcel delivery services, logistics, and e-commerce solutions to customers.
DTDC has direct international presence in over 21 countries including the USA, UK, Canada, UAE, China, and Australia, and operates through its associates in other countries like Saudi Arabia, Kuwait, Nepal, Bangladesh, Sri Lanka, Malaysia, Myanmar, Thailand, Hong Kong, Kenya, and Israel.
How long does DTDC take to deliver in USA?
DTDC provides international courier services to the USA, and the delivery time depends on various factors such as the type of service, origin and destination locations, customs clearance procedures, and more.
The estimated delivery time for DTDC's express services to the USA is typically between 4 to 6 business days, while the delivery time for standard services may take 8 to 10 business days or longer. However, actual delivery times may vary depending on the specific circumstances of each shipment.
It is recommended to track DTDC packages by using AfterShip Tracking to simplify your tracking process and receive real-time updates on your package's delivery status.
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