Protection

Shipping protection software

World-class shipping protection that captures lost revenue, drives customer satisfaction, and optimizes claims operations.

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Trusted by the world’s biggest brands

Protect shipments with global coverage on all carriers

Shipping incidents frustrate both retailers and customers. When it comes to making claims, it usually results in disputes, lengthy processing, and endless waiting periods. Claim approvals can take several months with carriers.

Powered by InsureShield®, AfterShip Protection is a free-to-use software that offers lower-than-industry premiums. Its easy online claims process provides global, full-value, and cross-carrier coverages. Most claims can be approved within 2-5 business days with Protection, so retailers can quickly get reimbursed and recapture lost revenue.

How AfterShip Protection helps safeguard and generate revenue

1. Please provide the information of your business

Average Order Value

Number of packages annually

Hourly wage for each customer service staff

Package loss rate

2. Please choose the categories you sell

Potential loss without Protection

$106,560

Your projected ROI (US$):

$1,036,680

per year

Cost reduction

Manpower cost saved annually

$31,046

Lost revenue recaptured

Revenue recaptured with reshipping

$109,440

Revenue increase

Revenue due to conversion rate increase

$900,000

Talk to our consultant

We collect data as customers interact with us via our websites or use AfterShip’s subscription services. When we collect and how we use the information are all described in our Privacy Policy.

How does AfterShip Protection work?

Package protection that drives customer satisfaction

Get world-class protection
Give customers peace of mind
Manage claims effortlessly

Create a fast- response process and provide full coverage to reduce customer churn.

95%

high claim-success rate

Key features

High Claim-Success Rate

Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.

Quick Claims Approval

Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).

Full-Value Coverage

Recoup any costs incurred, given the need to expedite the shipping of replacement items. AfterShip will pay up to 20% of the merchandise list value to compensate for the incremental re-shipping costs.

Global Coverage

Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.

Cross-Carrier Coverage

Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.

No Police Report Required

Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.

Allow customers every opportunity to protect their order with easy purchasing and affordable rates.

1.5%

of item value as coverage cost

Key features

Protection at Cart or Checkout

Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.

Affordable Rates

Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.

Self-Serve Resolution Center

Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.

Automated Resolutions

Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.

Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.

120%

protected value to absorb expedited re-order costs

Key features

Claim Management Portal

Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.

Manual or Automated Submission

Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.

Claim-Status Notifications

Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.

Get world-class protection

Create a fast- response process and provide full coverage to reduce customer churn.

95%

high claim-success rate

Key features

High Claim-Success Rate

Partner with a recognized insurance provider and offer better experiences to customers when their package is lost, damaged, or porch-pirated. InsureShield's data shows 95% of claims are approved.

Quick Claims Approval

Don't make customers wait for claims approvals. AfterShip Protection uses InsureShield as its trusted shipping insurance provider. Their claims are approved within 4 days of submission (on average).

Full-Value Coverage

Global Coverage

Protect your customers’ shipments as they fly, sail, or ride around the world. Both domestic and international shipments are covered, from anywhere to anywhere.

Cross-Carrier Coverage

Don’t worry about who you ship with, all customer deliveries are eligible for cover. Goods in any packaging, moving with any carrier, via any lane can all be protected.

No Police Report Required

Build a trusting relationship with your customers. Assure them that protection claims for porch piracy will not require a police report in order to be resolved.

Give customers peace of mind

Allow customers every opportunity to protect their order with easy purchasing and affordable rates.

1.5%

of item value as coverage cost

Key features

Protection at Cart or Checkout

Enable customers to take control of their own shopping experiences. Allow them every opportunity to protect their order by enabling single-click protection at either cart or checkout.

Affordable Rates

Attract your customers to opt for coverage with accessible prices. Our coverage only costs around 1.5% of the protected value which makes it an easy option on most orders.

Self-Serve Resolution Center

Provide customers with a simple and easy-to-use portal where they can submit claims. Allow them to select issue type, upload supporting documents, and pick a preferred resolution method.

Automated Resolutions

Quickly compensate anxious customers by automatically sending a replacement or refund at any point in the claims process. Trigger a resolution at submission, approval, or payment receipt.

Manage claims effortlessly

Manage your coverage and customer claims via one centralize portal and automate refunds and re-orders.

120%

protected value to absorb expedited re-order costs

Key features

Claim Management Portal

Manage your coverage and customer claims directly via a single centralized portal. View claim status to quickly and easily execute appropriate resolutions.

Manual or Automated Submission

Take control of customer claims. Improve claim success-rate by intercepting and enhancing customer claims, or save time by allowing them to go directly to the insurer.

Claim-Status Notifications

Keep your support agents up to date with the latest info for all your claims. Get email notifications for updates, including when a claim is denied or approved, or if further documents are required.

Seamless integration

Multiple platform integrations

Integrate seamlessly and eliminate manual data reentry with platforms like Shopify and Shopify Plus without lengthy development. Just one-click, get the protection for your Shopify business.