Privacy policy

Our commitment to protecting your personal information.

Last Updated: 8th Feb, 2024

AfterShip and its Affiliates (collectively "AfterShip Group") recognize the importance of privacy. AfterShip will manage your Personal Data collected through the websites located at, the mobile applications, the API related services, and the affiliated websites owned by AfterShip Group (collectively "Website") based on AfterShip belief of respect for the individual and in accordance with this Privacy Policy.

BY USING THE WEBSITE IN ANY WAY, INCLUDING NAMELY BROWSING, PURCHASING, AND USING ANY OF THE SERVICES PROVIDED THROUGH THE WEBSITE, YOU AGREE TO THE AFTERSHIP PRIVACY POLICY ("Privacy Policy"). If you do not agree with this Privacy Policy, please do not provide Personal Data, and please do not use the Website. All terms in this Privacy Policy shall have the meaning attributed to them in Aftership Terms of Use.

1. Personal Data Collection

We collect Personal Data about the Users ("User", "you", "your"). We collect Personal Data to provide the services you request, to improve the User's interaction with AfterShip, and to communicate with you about shipping information, services, promotions and contests. We try to limit the collected information to support the intended purpose of collection. If you cannot be identified by the data we collect, for example when personal data has been anonymized, then this data is not considered Personal Data by this Privacy Policy.

1.1 When We Collect Personal Data

We collect Personal Data when you:

  • Create an account on the Website;

  • Make an online purchase from AfterShip;

  • Request customer service or contact us;

  • Link an email account or other third-party account to Your Account;

  • Submit a review or post any User Content on the Website; or

  • Otherwise, submit Personal Data to AfterShip.

The Personal Data we collect may include authentication information (including namely but not exclusively username and encrypted access credentials) of your email accounts, social networking accounts or any other accounts from any third-party application or website that you link to your Account, transaction information such as product name and price, contact and payment information, Your name and/or company name, address, phone number, email address, and shipping information.

When you ask us to provide services for the benefit of a third party, you shall be legally authorized by a said third party to disclose his/her Personal Data to AfterShip. This authorization shall cover Personal Data including but not limited to the name, address, phone number, email address, credit card, and shipping information of the third party.

1.2 Purposes of Processing

AfterShip processes Personal Data for the following purposes and based on the following legal grounds:

For the performance of AfterShip services: Tracking, Postmen, Returns Center. This element covers all technical and commercial processes required to carry-out user requestsProcessing is necessary to perform a contract with the User, or in order to conclude one
To improve the Site, personalize the user experience, and enhance user interactions with the SiteProcessing is based on AfterShip's legitimate interest to conduct its business, improve its product and service offerings, and facilitate communication
Promotional communicationsProcessing is based on your consent
For linking various user accounts (i.e. the AfterShip account with other social media or email accounts) and extracting information for specialized requested servicesProcessing is necessary to perform a contract with the User, or in order to conclude one, and/or,
Processing is based on your consent
To provide customer service and ensure the security of our operationsProcessing is necessary to perform a contract with the User, or in order to conclude one and/or based on your consent, and,
Processing is based on the legal obligation to ensure the confidentiality of processing and AfterShip's legitimate interest to secure its operations

To accomplish these purposes, we may combine personal and usage information we collect.

The Personal Data requested with regard to the creation and use of a user account is necessary for the performance of AfterShip Services and to fulfill your requests. Further Personal Data you provide through linking different user accounts, is done so on a voluntary basis or to meet a request you've formulated.

The Personal Data will be stored for as long as you have an active account and continue to use AfterShip Services, and for a period of 5 years thereafter, or for the period of the statute of limitation to the extent the Personal Data may have legal effects.

AfterShip will usually remove your Personal Data generated and/or provided by You within 90-120 days after the data has been generated or provided.

Additionally, Personal Data you provide in connection with the AfterShip Services is anonymized and used by AfterShip for data analysis, for example, to evaluate the performance of shipping carriers.

2. Cookies and Web Beacons

We use cookies to enhance and simplify your visit; namely, in order to offer easier surfing on the Website, to make login easier, for internal security purposes, system administration to tailor advertisements to your preferences, and the like. Cookies are small data files stored on the hard disk of the users' computer. In addition to cookies that send information to us, we also use cookies that collect information and send it to third parties. An example of this is Google Analytics. Some of our cookies may collect and store your Personal Data, such as your name or email address. By using this Website, you agree to the placement of cookies on your computer and to AfterShip's access to cookies in accordance with the terms herein. If you do not wish to accept cookies from the Website please either disable cookies or refrain from using the Website.

We may also use web beacons. Web beacons allow us to understand if a certain page of the Website was visited or if an email was opened or if advertising banners on other websites were effective.

Most web browsers are set to accept cookies by default. If you prefer, you can usually set your browser to remove or reject cookies, but note that doing so does not necessarily affect third-party flash cookies used in conjunction with our Website. For more information about disabling flash cookies, see Please note that if you choose to remove or reject cookies, this could affect the availability and functionality of the Website and you may not be able to access or use some or all areas and functionalities of the Website.

3. How We Use Your Information

AfterShip uses your Personal Data and usage information to offer and provide our products and services and to support our core business functions. These include order or service fulfillment, customer service, internal business processes, marketing, including contests and sweepstakes, authentication, loss and fraud prevention, public safety and legal functions. Some examples include:

  • To fulfill your requests for products and services and communicate with you about said requests;

  • To send you notifications concerning shipment information;

  • To register your account on the Website;

  • To administer surveys, contests, sweepstakes, and promotions;

  • To provide customer service;

  • To help us improve and customize the Website;

  • To send you information about our products, services, promotions, contests, and sweepstakes; and

  • To protect the security or integrity of the Website and our business.

Additionally, anonymized data is used to create reports based on data analysis with regards to the AfterShip Services, for example, to determine the fastest carriers or average delivery times.

Notwithstanding anything to the contrary in this Privacy Policy or the AfterShip Terms of Use, the following applies to Google Data:

  • AfterShip will limit its use of Google Data to providing or improving user-facing features that are prominent in the Service’s user interface;

  • Google Data will not be used for serving ads, including retargeting, personalized, or interest-based advertising;

  • Google Data will not be read by humans, unless:

    • AfterShip has obtained your affirmative agreement for specific messages;

    • It is necessary for security purposes (such as investigating a bug or abuse);

    • It is necessary to comply with applicable law; or

    • AfterShip’s use is limited to internal operation and the Google Data (including derivations) have been aggregated and anonymized

  • AfterShip use of information received from Google Restricted scopes APIs will adhere to Google's Limited Use requirements.

4. How We Disclose Your Information Outside AfterShip


We only disclose your Personal Data with your prior consent or as provided in this Privacy Policy. Data analysis reports based on anonymized data may be sold or rented to third parties.

4.1 Service Providers and Vendors

We may transfer or disclose your Personal Data within AfterShip Group. Moreover, we may disclose or otherwise make available your Personal Data, including transaction information, to other service providers and vendors for the purpose of managing, providing, and improving AfterShip services. Examples are shipping companies, vendors, payment companies, credit card processors, and other payment service providers such as PayPal, financial institution partners, hosting and maintenance providers, data storage and management providers. Generally, companies that help us to furnish the AfterShip services and improve our product and service offerings and our Websites.

In so doing, your Personal Data will be transferred to such recipients outside the European Economic Area. In the case of any such transfers, we will use our best efforts to ensure that your Personal Data is adequately safeguarded through the implementation of standard data protection clauses according to applicable laws and regulations. For more information on such measures contact [email protected].

4.2 Legal Requirements and Protection of Our Company and Others

We may access, preserve and disclose your information in other special circumstances, namely (a) to enforce the Terms of Use; (b) to respond to claims that any content violates the rights of third parties; (c) to protect the safety, property, or other rights of AfterShip Group, AfterShip customers, associates, or any other person; or (d) where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on the Website. AfterShip may provide your Personal Data in response to a search warrant, subpoena or other legally valid inquiry or order, or as otherwise required by applicable law.

4.3 Business Transfers

We may transfer any information we have about you in connection with a merger or sale (including transfers made as part of insolvency or bankruptcy proceedings) involving all or part of AfterShip Group or as part of a corporate reorganization or other change in corporate control.

4.4 Google Data

Notwithstanding anything to the contrary in this Privacy Policy or the AfterShip Terms of Use:

  • Google Data will only be transferred to others if necessary to provide or improve user-facing features that are prominent in the Service’s user interface or as necessary to comply with applicable law or as part of a merger, acquisition, or sale of assets with notice to you;

  • Google Data will not be transferred for serving ads, including retargeting, personalized, or interest-based advertising;

5. Your Rights

As data subject you have the following rights:

  • To request access to your Personal Data;

  • To obtain the rectification of any inaccurate Personal Data;

  • To obtain the erasure of Personal Data, under certain conditions;

  • To limit the processing activities to which the Personal Data is subject, under certain conditions;

  • To receive your Personal Data in a structured, commonly used and machine-readable format, and have the Personal Data transmitted to another controller, under specific conditions;

  • If processing is based on consent, to withdraw consent at any time (although this does not impact the lawfulness of past processing activities);

  • To lodge a complaint with the national supervisory authority;

  • To the extent any automated decision making would be involved, you have the right not to be subject to a decision (which engenders legal effects) based solely on automated decision making.

You can access, update and/or remove your Personal Data, including contact or account information, by accessing Your Account or by sending us an email at [email protected]. If your information has been communicated to AfterShip by a third party, you can either contact said third party directly or click on the appropriate link at the bottom of the notifications in order to unsubscribe to the service. If your information has been communicated to AfterShip by a third party, and you wish to remove said information, you may send us an email at [email protected].

6. How to Unsubscribe to Direct Marketing

We want to communicate with you in the ways that you want to hear from us. If you no longer want to receive marketing messages from us, you can click on the appropriate link at the bottom of our marketing emails. Please allow sufficient time for your preferences to be processed.

If you no longer want to receive delivery notifications from us, you can either change your delivery notification triggers by changing Your Account Delivery Notifications or by clicking on the appropriate link at the bottom of our delivery notification emails. Please allow sufficient time for your preferences to be processed.

7. How We Secure Your Information

Securing your information is important to AfterShip. We maintain physical, electronic, and procedural safeguards to protect the confidentiality and security of information transmitted to us. However, no data transmission over the Internet or other network can be guaranteed to be 100% secure. As a result, while we strive to protect information transmitted on or through the Website, we cannot and do not guarantee the security of any information you transmit on or through the Website, and you do so at your own risk.

AfterShip accounts require a username and password to log in. You must keep your username and password secure, and never disclose it to a third party. Because the information in your Distribution Lists is so sensitive, account passwords are encrypted, which means we can't see your passwords. We can't resend forgotten passwords either. We'll only reset them.

8. Online Protections

Your account information is protected by the password you use to access your online account. Please keep this password confidential.

9. Privacy of Children Online

We are committed to protecting children's online privacy. In order to protect the privacy of children, AfterShip does not knowingly collect Personal Data from children under the age of 18 without prior parental consent. If we become aware that we have inadvertently received Personal Data from a child under the age of 18, we will delete such information from our records.



11. Links to Other Websites

Our Website may contain links to other websites. A link to a third party's website does not mean that we endorse it or that we are affiliated with it. We do not exercise control over third-party websites. You access such third-party websites or content at your own risk. You should always read the privacy policy of a third-party website before providing any information to the website.

12. International

As a global company, AfterShip may process, store, and transfer Personal Data in the United States or in any other country in which any company of the AfterShip Group is incorporated. AfterShip requires that all companies of AfterShip Group adequately safeguard your Personal Data, regardless of where it is stored, through the implementation of standard data protection clauses adopted by the Commission or other equivalent mechanism.

13. Changes to this Privacy Policy

AfterShip may change the Privacy Policy from time to time. We will inform you by posting the revised Privacy Policy on the Website. Please check our Privacy Policy periodically for changes. We will post the date the Privacy Policy was last updated at the top of the Privacy Policy. The changes will go into effect on the "Last Updated" date shown in the revised Privacy Policy. By continuing to use the Website, you consent to the revised Privacy Policy.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at [email protected].

Pursuant to Article 27 of the General Data Protection Regulation (GDPR), AfterShip has appointed European Data Protection Office (EDPO) as its GDPR Representative in the EU. You may contact EDPO regarding matters pertaining to the GDPR:

Please contact our Data Protection Officer, Nicolas Magrez, by email or mail: [email protected] or WeWork, Passeig de gracia 17, Barcelona, 08007.