Basic features and analytics
Features
What's in Essentials:
In-app automatic labelsAutomatically generate prepaid return shipping labels for your customers without the need to install or integrate another app
Branded returns pageCustomize a returns page that fits your brand’s look and feel
Email notificationsProactively update customers on the status of their returns to drive loyalty and reduce inquiries
Basic refunds and exchangesOffer customers a refund to their original payment method or an exchange for a different size/color
Basic routing rulesOffer various return shipping options based on custom return zones
Return analyticsSee detailed data on return reasons, refund values, and the amount saved from offering exchanges
1 carrier + USPSConnect your own carrier account for return labels, and get discounted rates from USPS
Streamline your returns process
Features
Everything in Essentials, plus:
Automatic returns approvalAccelerate and automate your return process with the option to automatically approve different types of returns
In-app returns trackingTrack return shipments directly from the return request details page and easily filter returns by shipment status
Refund to store creditProvide refunds in the form of gift cards to keep customers shopping and reduce your losses
Advanced return methodsAllow customers to return items to a physical store, or keep the items with green returns
General eligibility rulesSet restrictions on when and what items can be returned
Printerless returns (QR codes)Give customers the option to return products with a QR code instead of printing a shipping label
3 carriers + USPSConnect your own carrier account for return labels, and get discounted rates from USPS
Advanced flexibility and control
Features
Everything in Pro, plus:
Shipment status-triggered automationsAutomate your returns management, including marking returns as received, issuing refunds, and creating exchange orders based on a return shipment’s status
Embedded returns pageGive your customers a branded, seamless returns experience by embedding your returns page on your site
Exchange for other itemsAllow customers to exchange for other items, and incentivize exchanges over refunds by offering extra credit
Exchange on storeAllow customers to browse anywhere on your online store to choose an exchange item
Pre-built integrationsSeamlessly connect your store with our integrated tech partners
Returns webhooksKeep better track of returns by sending status updates to your CRM, ERP, and warehouse management systems
5 carriers + USPSConnect your own carrier accounts for return labels, and get discounted rates from USPS
A customized plan built to scale
Features
Everything in Premium, plus:
Instant exchangesAllow customers to get their exchange items sent immediately with a credit card authorization
Enterprise single sign-on (SSO)Improve security and make logging in easier for your members with OIDC- and SAML-based SSO
Partial return of bundled itemsAllow customers to return individual items instead of an entire bundle
Returns APIAutomate your return process and push order and product data to your branded returns page for easier returns and exchanges
Custom API rate limitOur API rate limit scales with your business
Custom integrationsWe'll help you integrate with your carriers, WMS, and ERP systems
31 carriers + USPSConnect your own carrier accounts for return labels, and get discounted rates from USPS