Returns
Returns & exchanges management software
Returns automation that enhances the returns and exchanges experience, reduces returns-related costs, and retains more revenue.
)
Trusted by the world’s biggest brands
)
Your customers deserve a better returns experience
All retailers have to deal with returns--it's unavoidable, time-consuming, and often unprofitable. But it doesn't have to be that way. With AfterShip Returns, retailers can transform product returns into new opportunities thanks to comprehensive resolutions, including incentivized exchanges and refund-to-store credits. Furthermore, our customizable return policy automation, in-app reverse logistics management, and extensive platform support offer customers complete convenience without geographic and platform limitations. Convert customers who make returns into brand advocates and drive significant revenue retention.
Automated returns solution that retains revenue and customers
Recapture revenue
Reduce operational costs
Improve the returns experience
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
)
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Return Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
)
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
)
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Recapture revenue
Recapture revenue with product exchanges, fraud prevention, and partial refunds.
50%
revenue retained with exchanges
Key features
Refunds & Exchanges
Offer shoppers flexible returns resolution, supporting on-store & instant exchanges. Retain traffic and revenue with incentivized exchanges and store credits.
Return Fraud Management
New
Set automated workflows to detect and prevent returns fraud by analyzing returns frequency for designated shoppers and weight discrepancies. Protect your profitability by reducing policy abuses.
Partial Returns & Bundles
Accept individual item returns from bundled purchases to avoid full-bundle returns. Refund the prorated value of items or the bundle’s average item price.
Reduce operational costs
Reduce costs by centralizing and automating the returns process and gain relevant insights.
50%
reduction in returns processing time
Key features
Returns Management Dashboard
Process return requests, add tags & comments to RMAs, track shipment status, and edit shipping info in a multi-language portal. Reduce communication efforts and address return exceptions effectively.
Automated Returns Processing
Automate returns processes and resolutions, such as auto-create exchange orders based on delivery statuses. Reduce operational costs by eliminating manual processing and human error.
Workflow & Routing Rules
Configure conditional workflows according to your returns policy, including returns reasons and windows, eligibility rules, and shipment methods. Reduce the complexity of global returns with automation.
In-App Reverse Logistics
Manage your carrier accounts and return locations, and generate return labels for multi-package items in a centralized portal. Streamline your returns process without jumping to other platforms.
Analytics Dashboard
Monitor core metrics to improve your returns management strategies and reduce operational costs. Analyze returned products and operations, including return rate, label costs, process time, and more.
Improve the returns experience
Optimizes the returns experience to elevate brand engagement and drive future repurchases.
78%
open rate for returns emails
Key features
Branded Returns Experience
Simplify the returns experience. Provide green returns and enable customers to initiate gift return requests through an embedded returns page using your domain and assets.
Returns Status Notifications
Reassure customers by proactively providing status updates at each stage of their returns. Trigger notifications based on automated status updates with multi-language support.
Returns & Exchanges Shipment Tracking
Track returns shipment statuses and initiate automated returns processing without purchasing additional tracking software. Swiftly address returns exceptions and ensure timely processing.
Seamless integration
Leverage our global network of carriers to offer automated returns pickup, label generation, and 310,000+ returns drop-off locations. Our network of carriers covers 95% of customers worldwide.
Create RMAs on 3PL platforms, such as ShipBob and ShipHero, upon return request approval. Auto-trigger a status update upon return receipt. Gain enhanced inventory management at your 3PLs.
An efficient tech stack is essential for efficient operations. Integrate seamlessly to platforms such as BigCommerce, Gorgias, Klaviyo, Shopify, and WooCommerce without lengthy development.
Implement platform-agnostic integrations with your OMS, TMS, WMS, and other systems. Get the most robust Returns APIs and webhooks to save time and developer resources.
How AfterShip Returns customers boost revenue and retention
"AfterShip Returns has enabled us to significantly reduce resolution times, enhance the overall process, and thereby, drastically improve customer satisfaction."
Rui Kojima
Senior Director of eCommerce Aetrex
![customer-section-phone]()
"We wanted a consistent customer experience. We found that AfterShip's on-store exchanges reduced confusion and simplified shoppers' ability to search for items.”
Stephen Davis Hernandez
Digital Product Manager Fellow
![customer-section-phone]()
“This exchange feature took every problem away. It’s also saved a lot of revenue — saving us $125k in the last 90 days.”
Nikolas Callas
Director of Operations Marc Nolan
![customer-section-phone]()
"With AfterShip Returns, what used to take our team upwards of 8 hours a week to do, now only takes us 1 hour."
Sarah D
Customer Service and Retention Manager Lume
![customer-section-phone]()
"Putting restrictions on specific items means we don't need to jump through hoops. We can identify our products through tags and fully control our returns, especially from a cost perspective."
Senior Director of eCommerce PELAGIC GEAR
![customer-section-phone]()
)
)
)
)
)
Choose the perfect plan for your business
Essentials
Basic features and analytics
from
$19
/month
Features
Pro
Streamline your returns process
from
$49
/month
Features
Premium
Advanced flexibility and control
from
$199
/month
Features
Enterprise
A customized plan built to scale
from
Custom
Features
G2 Grid for returns management software
)
)
)
)
)
)
){kind=icon}
)
)
)
)
)
)
Get started in only 30 minutes
Connect with our post-purchase experts to see how AfterShip can transform your customer journey.
:fill(transparent)){kind=spacer}
)
