通过生命周期订单跟踪实现统一商务
通过统一的后端系统实现整个电子商务过程中的全面订单可视性，从而改善业务运营。
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完整的订单可见性
整合您的后端操作以实现完整的生命周期订单可视性，并利用连接的数据实现真正的全渠道零售 - 连接线上/线下渠道并跨越从履行到退货。
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AfterShip 生命周期订单跟踪如何帮助您
74％
WISMO 票数减少
52%
更短的平均解决时间
50％
降低运营成本
通过生命周期订单跟踪实现统一的客户体验
- 装运前
- 在途中
- Returns 与交易所
- 全渠道
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在发货前的阶段尽早吸引购物者
对于处理时间较长的商家，可自定义发货前状态，并在跟踪页面和通知上提供发货前进度的可见性。通过增强订单透明度，让客户随时了解情况、设定期望并减少焦虑。
用例：
旺季和仓库产能过剩
在高峰期和仓库处理能力超出时处理更高的订单量。
按需印刷 (POD) 业务
下订单后提示及时生产。
预订
允许客户购买未发布的产品。
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沟通关键交付阶段
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on out-for-delivery or available for pickup statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
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加快退货和异常处理
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
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连接线上线下客户体验
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
Smarter Search & Browse
在发货前的阶段尽早吸引购物者
对于处理时间较长的商家，可自定义发货前状态，并在跟踪页面和通知上提供发货前进度的可见性。通过增强订单透明度，让客户随时了解情况、设定期望并减少焦虑。
用例：
旺季和仓库产能过剩
在高峰期和仓库处理能力超出时处理更高的订单量。
按需印刷 (POD) 业务
下订单后提示及时生产。
预订
允许客户购买未发布的产品。
Product Recommendations
沟通关键交付阶段
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on out-for-delivery or available for pickup statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
Product Tagging
加快退货和异常处理
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
Strategic Merchandising
连接线上线下客户体验
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
案例研究
全球最大的品牌使用 AfterShip 为客户提供卓越的售后体验。了解它如何帮助您。
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“我们对 AfterShip Tracking 非常满意；没有停机或问题。在评估退货管理解决方案时，选择 AfterShip Returns 是明智之举。我们可以简化我们的技术堆栈并共同利用数据。”
Rui Kojima
电子商务高级总监
Aetrex
)
“AfterShip 使 Fresh 在每个市场都能获得无缝的售后体验 - 从监控承运商的表现到通过货运追踪提供更好的客户服务，以及重新吸引客户，这对我们的数字营销团队来说是一个巨大的好处。”
Jean-Francois Benard
CIO
Fresh
)
“我们使用 AfterShip 来整合我们在全球范围内的货物跟踪数据，及时向我们的客户提供有关其订单位置的信息，并允许我们监控和管理我们的零售商提供的客户体验。”
Tony Preedy
Managing Director
Fruugo
)
“AfterShip 在我们成功的配送体验中发挥了重要作用。它为我们的团队和客户提供了订单和配送的完全透明度和洞察力。”
Max Antonov
Product Owner
The ICONIC
“我们对 AfterShip Tracking 非常满意；没有停机或问题。在评估退货管理解决方案时，选择 AfterShip Returns 是明智之举。我们可以简化我们的技术堆栈并共同利用数据。”
Rui Kojima
电子商务高级总监
Aetrex
“AfterShip 使 Fresh 在每个市场都能获得无缝的售后体验 - 从监控承运商的表现到通过货运追踪提供更好的客户服务，以及重新吸引客户，这对我们的数字营销团队来说是一个巨大的好处。”
Jean-Francois Benard
CIO
Fresh
“我们使用 AfterShip 来整合我们在全球范围内的货物跟踪数据，及时向我们的客户提供有关其订单位置的信息，并允许我们监控和管理我们的零售商提供的客户体验。”
Tony Preedy
Managing Director
Fruugo
“AfterShip 在我们成功的配送体验中发挥了重要作用。它为我们的团队和客户提供了订单和配送的完全透明度和洞察力。”
Max Antonov
Product Owner
The ICONIC
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