透過生命週期訂單追蹤實現統一商務
透過統一的後端系統實現整個電子商務過程中的全面訂單視覺性，從而改善業務營運。
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完整的訂單可見性
整合您的後端操作以實現完整的生命週期訂單可視性，並利用連接的數據實現真正的全通路零售 - 連接線上/線下管道並跨越從履行到退貨。
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AfterShip 生命週期訂單追蹤如何幫助您
74％
WISMO 票數減少
52%
更短的平均解決時間
50％
降低營運成本
透過生命週期訂單追蹤實現統一的客戶體驗
- 出貨前
- 在途中
- Returns 與交易所
- 全通路
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在出貨前的階段儘早吸引購物者
對於處理時間較長的商家，請自訂裝運前狀態，並在追蹤頁面和通知上提供裝運前進度的可見性。透過增強訂單透明度，讓客戶了解情況、設定期望並減少焦慮。
用例：
旺季和倉庫產能過剩
在高峰期和倉庫處理能力超出時處理更高的訂單量。
按需印刷 (POD) 業務
下訂單後立即進行生產。
預訂
允許客戶購買尚未發布的產品。
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溝通關鍵交付階段
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on out-for-delivery or available for pickup statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
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加速退貨和異常處理
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
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連結線上線下客戶體驗
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
Smarter Search & Browse
在出貨前的階段儘早吸引購物者
對於處理時間較長的商家，請自訂裝運前狀態，並在追蹤頁面和通知上提供裝運前進度的可見性。透過增強訂單透明度，讓客戶了解情況、設定期望並減少焦慮。
用例：
旺季和倉庫產能過剩
在高峰期和倉庫處理能力超出時處理更高的訂單量。
按需印刷 (POD) 業務
下訂單後立即進行生產。
預訂
允許客戶購買尚未發布的產品。
Product Recommendations
溝通關鍵交付階段
With AfterShip's rule-based notification workflows and multi-language branded tracking pages, customers will stay informed throughout the carrier's transit process, including updates on in-transit status, out-for-delivery, exceptions, failed delivery attempts, and availability for pickup.
Use cases:
Inform customers once the package is shipped
Notifying customers when the carrier has picked up their goods or if some items are partially shipped.
Prepare customers for delivery
Updating shoppers on out-for-delivery or available for pickup statuses so they can prepare as needed.
Manage shipment exceptions
Filtering to better manage shipments that need special attention and inform customers as needed.
Product Tagging
加速退貨和異常處理
Offer shoppers transparent tracking and expedited processing on returns & exchanges. Delight your customers with a unified post-purchase experience.
Use cases:
Address exceptions, returns, and exchanges quickly
Access return & exchange shipment statuses on the RMA detail page and use them to filter RMAs. Set up automation rules to speed up resolutions.
Reassure customers with proactive updates
Display return shipment statuses and EDD for returns and exchanges. Automatically inform shoppers through branded emails & SMS.
Integrate data insights
Manage smarter with aggregated insights, including peak order times, estimated delivery dates, average processing times, and carrier performance.
Strategic Merchandising
連結線上線下客戶體驗
Swiftly locate, pick, and pack orders with the latest order information. Notify and allow shoppers to track their orders on branded tracking pages when they are ready for collection. Establish a seamless omnichannel experience.
Use cases:
Buy online, pick up in-store (BOPIS)
When shoppers make online purchases and collect the items at physical stores.
Buy online, ship to store (BOSS)
When BOPIS products are out of stock at a store, the BOSS system retrieves the identical product from the nearest branch, reducing the likelihood of lost sales.
Buy online, return in-store (BORIS)
When shoppers make online purchases and return at physical stores.
案例研究
全球最大的品牌使用 AfterShip 為客戶提供卓越的售後體驗。看看它如何幫助你。
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「我們對 AfterShip 追蹤非常滿意；沒有停機或其他問題。在評估退貨管理解決方案時，選擇 AfterShip Returns 是合理的。我們可以簡化我們的技術堆疊並共同利用數據。
Rui Kojima
電子商務資深總監
Aetrex
)
“AfterShip 使 Fresh 在每個市場都能獲得無縫的售後體驗 - 從監控承運商的表現到透過貨運追蹤提供更好的客戶服務，以及重新吸引客戶，這對我們的數位行銷團隊來說是一個巨大的好處。”
Jean-Francois Benard
CIO
Fresh
)
“我們使用 AfterShip 來整合我們在全球範圍內的貨物跟踪數據，及時向我們的客戶提供有關其訂單位置的信息，並允許我們監控和管理我們的零售商提供的客戶體驗。”
Tony Preedy
Managing Director
Fruugo
)
「AfterShip 在我們的送貨體驗成功中發揮了重要作用。它為我們的團隊和客戶提供了對訂單和交付的完全透明度和洞察力。
Max Antonov
Product Owner
The ICONIC
「我們對 AfterShip 追蹤非常滿意；沒有停機或其他問題。在評估退貨管理解決方案時，選擇 AfterShip Returns 是合理的。我們可以簡化我們的技術堆疊並共同利用數據。
Rui Kojima
電子商務資深總監
Aetrex
“AfterShip 使 Fresh 在每個市場都能獲得無縫的售後體驗 - 從監控承運商的表現到透過貨運追蹤提供更好的客戶服務，以及重新吸引客戶，這對我們的數位行銷團隊來說是一個巨大的好處。”
Jean-Francois Benard
CIO
Fresh
“我們使用 AfterShip 來整合我們在全球範圍內的貨物跟踪數據，及時向我們的客戶提供有關其訂單位置的信息，並允許我們監控和管理我們的零售商提供的客戶體驗。”
Tony Preedy
Managing Director
Fruugo
「AfterShip 在我們的送貨體驗成功中發揮了重要作用。它為我們的團隊和客戶提供了對訂單和交付的完全透明度和洞察力。
Max Antonov
Product Owner
The ICONIC
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