Gladly Integration with AfterShip
Bring Gladly and AfterShip Tracking together to offer exceptional customer service and reduce WISMO calls. By integrating these two applications, your customer support team can quickly share tracking updates and resolve shipment-related issues.Gladly Integration with AfterShip
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Why use AfterShip Tracking with Gladly
Gladly's seamless integration with AfterShip Tracking sits at the core of quick response time and centralization of customer information. Without switching applications, support agents get the complete picture behind the prevalent customer issues within seconds. Gladly syncs tracking numbers associated with the ticket raiser's email address or phone number and displays the latest delivery updates of the related shipments from your AfterShip Tracking account. This gives your support team an upper hand on the whereabouts of customers' orders to answer their delivery issues in seconds.
Use cases
Sync real-time tracking data
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Inject shipment statuses directly
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Shared data
When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.
| AfterShip Tracking | Data flow | Gladly |
| Shipment |  |
Shipment |
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Integrates with
Tags
CUSTOMER SERVICE
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