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Trusted by the world’s biggest brands
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Retailers and shoppers need better shipment visibility
Once customers have clicked the 'buy' button, their only concern is their package. Where is it? When will it arrive? Is it safe? But scattered updates, shipment incidents, and delayed arrivals will only deliver one thing: unhappy customers and overwhelmed support agents.
Trusted by the world's leading retailers, AfterShip Tracking enables proactive and automated delivery updates that forefront your brand. Resolve exceptions before customers notice and get shipping performance insights to optimize your long-term carrier strategy as your retention rate and NPS grow on autopilot.
Automated shipment tracking tools that foster customer loyalty
Deliver a branded experience with proactive communication to drive customer loyalty.
3.2x
views per order on branded tracking page
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Key features
Branded tracking page
Bring customers back to your website with a tracking page on your own domain, in your own ecosystem. Style it with your own brand assets for a seamless buyer journey.
Rule-based notifications
Reduce customer anxiety and build anticipation with real-time notifications when their order status updates. Create automated communication flows with customizable templates.
Flexible messaging channels
Send personalized notifications through customer-preferred channels, including email, SMS, WhatsApp, and Facebook. Delight customers with positive engagements across multiple touch points.
Shipping feedback collection
Proactively address and remedy unfortunate delivery experiences. Allow customers to provide feedback at the right time, before they escalate frustrations on social media.
Multi-language support
Quickly expand into new regions with auto-translated shipment updates on branded tracking pages and notifications. Offer a native language experience to your customers in every country.
Product recommendations
Drive incremental revenue by cross-selling shoppers with product recommendations on their tracking pages and notifications. Select products yourself, or let our AI offer relevant choices.
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Seamless integration
Leverage our global network of carriers, postal services, last-mile delivery couriers, 3PLs, freight forwarders, LTL carriers, and major carrier subsidiaries, including local delivery services.
Easily plug into our native integrations with major eCommerce platforms and apps, such as Shopify, NetSuite, Salesforce Cloud Commerce, Magento, Klaviyo, Zendesk, and Attentive.
Designed for easy engineering. Get the most robust multi-carrier tracking APIs and webhooks to save your time on shipment tracking integrations with 1,000+ worldwide carriers.
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