AfterShip is an end-to-end, omnichannel solution that sparks loyalty and optimizes customer touchpoints to boost efficiency for global brands and retailers. Its solutions include shipment tracking, returns management, estimated delivery prediction, multi-carrier shipping, shipping protection, and carbon footprint accounting software.
With a team of 450 people, with 66% comprised of engineers and product managers, AfterShip ensures that each solution is easy to use, reliable, and frequently gets new feature releases. AfterShip works with over 17,000 customers, including large retailers and Fortune 500 companies.
Being platform agnostic, AfterShip connects to custom experiences, Shopify, Shopify Plus, BigCommerce, Magento, Salesforce, and more. AfterShip Returns plugs directly into an extensive partner ecosystem of over 20 technology and 3PLs partners, such as Klaviyo, Gorgias, Yotpo, Shipbob, and more. AfterShip Returns works with more than 23 carriers and 310,000 return drop-off locations worldwide. This includes box-less and label-free returns for US-based FedEx & Walgreen locations and Happy Return Return Bars. Lastly, AfterShip provides in-depth API and webhook documentation for quick and easy connectivity.
AfterShip Returns is a holistic exchange-first returns solution which encourages exchanges over refunds to recover lost revenue. Retailers can fully automate each step of their returns experience and management. Additionally, users can leverage features such as branded and self-service returns page, RMA-based email notifications, variant and other item exchanges, instant refunds, physical drop-off locations, automatic policy enforcements, non-returnables and partial returns, and keep-the-item Green returns.
AfterShip Returns is ideal for those who need a scalable enterprise-level solution. Its approach focuses on automation and encourages exchanges, such as automated label generation, advanced country and item-based item routing, filtering eligibility flows, and AI-powered exchange product recommendations. Meanwhile, customers receive proactive updates on their returns with over 10 automated status-based notification sequences. AfterShip also offers AfterShip Tracking, providing advanced shipment tracking for exchanges and new orders.