returns and exchange

How do outdated returns processes negatively affect businesses?

Companies that possess good product returns policies end up profiting from good returns on brand image and client satisfaction. Bad returns processes can hurt an online retailer’s brand reputation. > If a valued customer has a negative return experience, they may never shop with the brand again. This is particularly detrimental to brands since existing customers are 50% more likely to try a new product and spend 31% more than new customers (source [https://www.invespcro.com/blog/customer-acq

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AfterShip

Help merchants improve shipping performance with AfterShip’s comprehensive transit time report

Tracking and optimizing transit time is one of the most crucial elements in an eCommerce business. It can enhance the post-purchase experience and reduce shipping costs and time significantly. AfterShip’s comprehensive transit time reports let you dive into meaningful carrier transit metrics accessible from a single dashboard. These reports can play a significant role in helping you understand the reasons behind longer transits and work on them to reduce holding costs and optimize delivery ra

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AfterShip couriers

AfterShip adds 10 new couriers from 16th December 2021 to 4th January 2022

In this hyper-competitive market, seamless tracking of orders, timely shipment deliveries, good technical support, hassle-free return/refund process are some aspects of the post-purchase journey that can make or break your brand’s reputation. The post-purchase experience highly influences a customer's opinion about your brand and their decision to return or not. AfterShip leaves no stone unturned to ensure you get the best and most reliable courier partners that can help enhance the post-pur

AfterShip

Send tracking updates via SMS to customers based on their timezone

Providing real-time notifications to customers at every stage of an order can not only decrease the WISMO queries for an eCommerce business but can enhance your post-purchase experience significantly. It is one of the best ways to engage and drive loyal customers. AfterShip now allows you to schedule SMS notifications to help share tracking information with your customers at the right time. It will help you keep the problem of customers receiving messages during odd times at bay. Merchants ca

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AfterShip couriers

AfterShip adds 13 new couriers from 22nd November to 15th December 2021

In this hyper-competitive market, being customers’ favorite is not that easy, and a lot depends on how smooth the post-purchase experience is for your customers. A seamless and hassle-free delivery experience is key to your brand’s growth and loyalty among the customers. To ensure a painless post-purchase experience for your buyers, AfterShip keeps expanding its list of reliable courier partners every week. Here are the new additions to our extensive list of carriers who partnered with us be

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AfterShip Returns Center

AfterShip Returns Center now supports Swiss Post carrier

We are proud to announce that the AfterShip Returns Center now supports Swiss Post - Switzerland's national postal service. Swiss Post has been recognized as the world’s best by the International Postal Union for the fifth time in a row. It handled between 600,000 and 900,000 parcels each day in 2020. This addition takes our tally of supported couriers to 13. The newly added carrier will help facilitate an automated, streamlined, and delightful returns experience for our users and their custo

AfterShip couriers

AfterShip adds 10 new couriers from 25th October to 21st November 2021

The key to success in an eCommerce business is finding and partnering with a reliable courier service provider that has the potential to bridge the gap between you and your customers. AfterShip is putting continuous efforts into improving and enhancing the shipping experience for customers. In order to achieve this, we have included more worthy courier partners in the last three weeks to give your customers a serene post-purchase experience. Here are the new additions to our extensive list o

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eCommerce Tips

What is E-Commerce? Everything You Need to Know [2022 Guide]

The e-commerce industry has become an indispensable part of global retail sales. In fact, according to this Statista report [https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/], e-commerce revenues are projected to grow to 5.4 trillion [https://www.statista.com/statistics/379046/worldwide-retail-e-commerce-sales/] U.S. dollars in 2022. So it’s no surprise that as those numbers skyrocket, more people are showing an interest in e-commerce and the opportunities associ

AfterShip Returns Center

Introducing API & Webhook for facile data sync between applications

APIs are becoming key to success for eCommerce businesses. They can help retailers get detailed insights into their customers and offer them products tailored to their needs at the right time. There are many platforms available in the market that have the potential to help you build more robust and scalable eCommerce solutions. These platforms can be easily integrated with your company’s business structure through an API, irrespective of how complex it may be. Introducing API & Webhook suppo

AfterShip couriers

AfterShip adds 13 new couriers in the last three weeks (4th to 24th October 2021)

93% of shoppers believe that shipping options offered by an eCommerce website are one of the most crucial factors in their online shopping experience. Hence, if you want your customers to keep coming back to your store, it is vital to provide them with a great shipping experience. Enhancing shipment performance and customer experience has consistently remained one of the top priorities of AfterShip. We have included more worthy courier partners in the last two weeks to give your customers a s

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