Actionable insights and inspiration for eCommerce merchants and marketers

New China Tariffs, De Minimis Changes, and the USPS Suspension of Shipments

A Chaotic Week A slew of announcements from the Trump administration has sent the logistics industry into a frenzy as retailers, shippers, and service providers try to analyze the impact on their business and determine if they need to make changes to their supply chain and logistics. Mexico and Canada: The tariffs that didn’t happen. Up until a few days ago, businesses were prepared for tariffs on Mexican and Canadian goods into the US. This also included the cessation of the duty-free de mi

How partners can get referrals from AfterShip

We have 20,000+ paying customers at AfterShip and that means the logistics partnerships team is constantly getting asked to make recommendations and referrals for logistics partners - but how many interested parties just never made it into our request inbox? In order to scale and automate this process and drive value to our official partners at AfterShip, we are now testing a simple button called Request Partner Rates: It can be found on each partner’s dedicated partner profile page and also p

Logistics company consumer reviews

Over the millions of consumer have left us reviews about their shipping experiences from over 1K logistics companies around the world. Until now, AfterShip product and partnership teams have only used this data internally for our own decision making, but starting now everyone will be able to benefit from this valuable data! Raw and unfiltered, we don’t create engagement loops that filter or sort for good reviews, and we do not let logistics companies manage or influence their scores. For exam

The Importance of Capturing Timely Reviews After Successful Delivery

Reviews do more than share opinions — they tell personal stories that build trust, guide purchasing decisions, and foster long-term loyalty. They’re an essential tool for eCommerce brands looking to build relationships with customers and provide authentic social proof. Encouraging customers to leave reviews is a highly effective way to engage with shoppers and nurture repeat buyers, all while organically showcasing your product’s value to future customers. But asking for reviews isn’t as simple

Transform BFCM Returns into Exchanges: Shifting Consumer Behavior with Subtle Guidance

During the peak season of Black Friday and Cyber Monday (BFCM), retailers often face the challenge of high customer acquisition costs (CAC) alongside an increase in return rates. This combination can have a detrimental effect on a merchant’s bottom line, wasting both effort and investment.  To mitigate the impact of returns on revenue, retailers must focus on changing customer behaviors to turn returns into exchanges. In this article, we’ll share proven strategies for recapturing more revenue f

The Poison Pill of "Returns Insurance" - A Merchant's Perspective

My role in eCommerce-focused SaaS sales gives me a unique vantage point, allowing me to work with a pretty diverse range of merchants, from startups to 9-figure giants, across various industries and geographies. One recurring topic that merchants bring up is returns. Recently, during a sales call, a merchant from a well-established brand made a statement that stuck with me: “Most software companies don’t truly understand what business owners care about. They might have good features, but they o