Trustpilot integration with AfterShip Reviews
Trustpilot is an online reviews platform that encourages customers to leave their genuine feedback on buying and service experiences, providing a place for businesses to collect and showcase customer reviews.
Why integrate with Trustpilot
AfterShip Reviews' integration with Trustpilot helps brands collect and manage verified reviews and display them on the website to enhance on-site conversion.
Users can automate the collection of reviews at the optimal moment, enable easy submission for customers through email links, and manage and showcase reviews on users’ websites.
Use cases
Trigger review request email at the best time
Active AfterShip Tracking account requiredSchedule a specific time to send review request emails after the order status is updated to "delivered" in AfterShip Tracking. Prevent negative reviews such as "order not arrived" due to premature review requests.
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Collect and manage Trustpilot reviews
Enable customers to sign up or log in to their Trustpilot account with one click through the in-mail link, with all order information synced. All reviews collected can be monitored and responded to in one dashboard. Efficiently manage reviews in a streamlined process.
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Showcase Trustpilot score and reviews
Display TrustScore and reviews on the brand’s website, with each review featuring a Trustpilot badge that can redirect customers to the corresponding Trustpilot page. Enhance the brand's credibility and boost on-site conversion.
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Shared data
When using this integration, it’s important to know that your data is processed in accordance with your applicable Data Processing Agreement with AfterShip. For information relating to a third-party app’s data management, please refer to such third-party documentation and relevant policies.
AfterShip Reviews | Data flow | Trustpilot |
Reviews | Reviews | |
Merchant’s reply | Merchant’s reply | |
Order number | Reviews tag | |
Order items | Reviews tag | |
Customer locale | Reviews tag | |
Customer name | Customer name | |
Customer email | Customer email |